Layla Green

Responsible for coordinating freight pickups and deliveries, assigning routes, and monitoring shipments to ensure timely delivery. Acting as the primary liaison for drivers, customers, and brokers, while managing administrative tasks and ensuring regulatory compliance.

Key Responsibilities:

• Coordinating and scheduling freight pickups and deliveries, optimizing routes for efficiency.

• Communicating load details and updates to drivers, addressing issues during transit.

• Assigned loads based on driver availability and proximity, securing profitable shipments.

• Monitoring shipments using GPS and transportation management systems, providing tracking updates.

• Quickly resolving delays or transit issues to minimize disruptions. • Maintaining accurate shipment and driver records, including Bills of Lading and logs.

• Ensuring compliance with transportation regulations, safety protocols, and company policies.

• Coordinated logistics operations efficiently for timely delivery of goods.
• Ensured compliance with transport laws and regulations to maintain safety standards.
• Fostered a positive work environment leading to high employee morale and retention rates.
• Devised strategies that improved overall customer satisfaction levels in delivery services.

• Managing the Parcelforce London and Essex Operations
• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
• Fostered cooperative and positive communications with clients for project success.
• Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
• Depot opening
• Fleet Management
• Sourcing, screening, and contracting staff, OSMs, Lead drivers, drivers
• Communicated with customers to immediately determine and resolve problems, avoiding escalation.
• Managing daily operations in multiple sites
• Encourage development and train employees, to increase personal performance levels and maintain team values.
• Ensuring timely loading and departures of loads from different distribution Centers
• Training new staff
• Schedule and arrange delivery.
• Resolved employee conflicts in most efficient manner and while following all company protocols.
• Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
• Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.

• Oversaw end-to-end recruitment, providing candidate support and guidance throughout process.
• Improved and refined recruitment processes, updating systems and processes to streamline operations.
• Managed entire recruiting process, communicating with applicants, interviewers and hiring managers from search to onboarding.
• Built relationships with external recruitment agencies to source short- and long-term staff for roles across organisation.
• Coordinated with other departments to support hiring needs, working closely with human resources.
• Coached hiring managers throughout hiring process, providing interview questions and debriefs.
• Determined candidate eligibility for consideration, carefully studying CVs and applications to fulfil range of positions.
• Forecasted hiring needs through analysing turnover and retention rates.
• Developed talent pipeline strategies, identifying potential candidates through LinkedIn, social media and professional networks.

• Coordinating and supervising a large team of drivers, recruiters, site managers
• Managed up to 40 delivery sites
• Ensuring timely loading and departures of loads from a large distribution centre
• Schedule and arrange delivery
• Deal with and resolve enquiries and/or complaints from customers
• Encourage development and train employees, to increase personal performance levels and maintain team values
• Fleet management and maintenance
• Finding ways to prevent problems and to solve any that crop up
• Maintain a safe working environment, in line with Health and Safety regulations
• Hold regular staff meetings, including one to one review.
• Training new staff
• Developed and implemented recruitment strategies
• Mentored new consultants to build team capabilities and competencies and improve KPI attainment.
• Set and allocated funds for high-value recruitment budgets, achieving annual targets.
• Managed recruitment pipelines to secure and onboard suitable candidates within target timescales.
• Maximised branch revenue by building productive relationships with key industry representatives.
• Reported monthly on employee retention, candidate effectiveness and staffing forecasts to improve department planning.
• Sourced, screened and interviewed high-level candidate searches for brands with varying needs.
• Reduced costs through improved in-house recruitment schemes to remain within department budgets.
• Supervised onboarding process for newly hired employees and distributed relevant paperwork.
• Regularly updated HR databases to reflect employee information, changes in benefits and other details.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
• Organised employee appraisal reviews to discuss performance and assess compensation.
• Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with industry trends.
• Managed conflict resolutions to help teams foster relationships and improve team working capabilities.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.

• Managed own workload efficiently, reviewing priorities frequently and meeting strict, time-sensitive deadlines.
• Managed tenancy renewals, securing necessary fees from landlords and tenants.
• Verified that all insurance claims were processed in accordance with office policies.
• Arranged and carried out property inspections, preparing report of findings for landlord.
• Worked closely with independent inventory company and front office staff to maintain smooth check-in and out processes.
• Maximised office income and revenue by developing strong rapport with landlords and achieving high property and client retention rates.
• Arranged property repairs, obtaining quotes from contractors for maintenance issues.
• Verified inventories, gas safety certificates and all other legal documentation were up-to-date and complied with current legislation.

• Received, checked and processed applications for new leases.
• Ran background checks on potential tenants to evaluate their criminal record and credit status.
• Worked closely with head housekeeper to keep holiday cottage portfolio clean, neat and tidy.
• Addressed initial complaints from tenants or landlords, offering potential resolutions to any property management issues.
• Communicated with clients, landlords, tenants and contractors to offer exceptional service in managing rental properties.
• Maximised office income and revenue by developing strong rapport with landlords and achieving high property and client retention rates.
• Verified that all insurance claims were processed in accordance with office policies.
• Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.