Leonard Nistor
Brasov
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certificate
3
3
Languages
4
4
years of post-secondary education
Work History
Technical Support Specialist French
Concentrix Romania
Timisoara
01.2023 - 10.2023
- Organized and detail-oriented with a strong work ethic.
- Solving large range of technical problem, respecting the requirements of the project
- Service-Level Agreements (SLA)
- Graduated of Adobe training program
- Maintaining all the KPI at a high level
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Department Manager, Outdoor, Lawn, and Garden
Leroy Merlin Romania
Brasov
05.2021 - 01.2023
- Budgeting and building the sales and acquisition strategies
- Part of the strategy setting team for the Gardening departement
- Monitoring clients orders and follow up the process until the delivery
- Medium- and long-term strategy for the gardening department
- Deliver excellent service to ensure high levels of customer satisfaction
- Recruit end-to-end, train, and oversee new staff, motivate the sales team to meet sales objectives by training and mentoring staff
- Monitoring the digital processes, both financial and commercial for the gardening department
- Market monitoring for new products, new suppliers, preliminary buying steps
- Develop marketing strategies for the sector
Retail Store Manager
Auchan
Brasov, Targu Mures
02.2007 - 01.2021
- Oversaw employee performance, team coaching, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Deliver excellent service to ensure high levels of customer satisfaction.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Market research and sourcing for local suppliers
- Ensure store compliance with health and safety regulations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Undertake store administration duties such as managing store budgets and updating financial records.
Education
Bachelor of Science - Horticulture
10.2020 - 06.2024
Bachelor of Science - International Business Management
07.1997
Skills
- Project management
- Goals and Performance
- Maximizing Profitability
- Store Opening and Closing Procedures
- Employee Motivation
- Product Merchandising
- Location Marketing
- Pricing
- Budget analysis and forcasting
Certification
Software tester
- Introduction to testing # Test design techniques
- Risk-based testing #Testing tools
- Agile and Waterfall
- Introduction to programming
- Testing in the BDD methodology
- Selenium WebDriver Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Specialist French - Concentrix Romania
01.2023 - 10.2023
Department Manager, Outdoor, Lawn, and Garden - Leroy Merlin Romania
05.2021 - 01.2023
University of Agricultural Studies And Veterinary - Bachelor of Science, Horticulture
10.2020 - 06.2024
Retail Store Manager - Auchan
02.2007 - 01.2021
Academy of Economic Studies - Bachelor of Science, International Business Management
French
C1 leel speach, C1 level written, using it on a daily basis in contacts with the clients
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