Leonard Vizinteanu
Shore Excursions Manager
Bucharest
Summary
Experienced Tour Manager with 20 years in cruise line operations, skilled in addressing challenges and implementing effective solutions. Strong leadership fosters team collaboration, enhancing guest experiences. Detail-oriented and results-driven, consistently meeting deadlines while demonstrating problem-solving and decision-making capabilities.
Overview
25
25
years of professional experience
Work History
Destination Experiences Manager
Ambassador Cruise Line
03.2022 - 03.2026
- Initiated and deployed first two vessels of the company, enhancing operational readiness.
- Developed templates for all job functions in destinations department, streamlining workflows for new cruise line.
- Tested, launched, and coordinated diverse working systems throughout incremental implementation.
- Maximized performance by monitoring daily activities and mentoring team members for career advancement, fostering a pipeline of future leaders within the organization.
- Monitored daily activities and mentored team members, cultivating future leaders and enhancing team capability.
- Accomplished multiple tasks within established timeframes.
Explore Ashore Manager
Saga Cruises
06.2016 - 03.2020
- Direct overall shore-side operation and guests shore-side experience.
- Identified revenue opportunities and managed sales to enhance profitability.
- Oversee excursion operations, private arrangements and all independent requests.
- Monitored guest experience and implemented strategies to exceed expectations.
- Compiled and submitted reports regularly to ensure accurate data tracking.
Destination Manager
Windstar Cruises
08.2014 - 05.2015
- Managed and delivered shore excursions onboard for individual guests and groups, enhancing guest experience and satisfaction.
- Delivered destination talks for each port of call, providing essential port information and promoting related shore excursions.
- Drove shore excursions revenue, achieving and exceeding projected sales and onboard margins through effective promotion strategies.
Shore Excursions Assistant Manager
Royal Caribbean Cruise Line
03.2010 - 06.2014
- Coordinated team activities under direction of Shorex Manager to ensure seamless execution of shore excursions.
- Acted as Manager during absence to ensure continuity of operations.
- Developed strong working relationships with staff, fostering a positive work environment.
Dive Instructor/Marketing Manager
Waterhoppers Dive School
05.2009 - 10.2009
- Organized, scheduled, and trained divers to adhere to standards and policies, ensuring safe and enjoyable experiences for guests.
- Met with owners and managers of newly prospected markets to establish mutually beneficial business relationships.
- Collaborated with fellow instructors to deliver consistent training methods across all courses.
Shore Excursions/Dive Manager
Norwegian Cruise Line
09.2001 - 03.2009
- Oversaw all aspects of the shore excursions offered during a cruise.
- Managed inquiries from guests, onboard teams, and shoreside teams to ensure timely and accurate communication.
- Coordinated with local tour operators to ensure smooth operations and positive guest feedback.
Education
International Certified Diving Instructor - Recreational Diving
National Association of Underwater Instructors
Tampa, FloridaLicentiate in Philology - Foreign Languages
Spiru Haret Bucharest University
BucharestCertified Process Improvement Manager -
Prahova County Chamber of Commerce
PloiestiTour Agent - Guide - Tourism
Administrative and Service Technological School
PloiestiSkills
Effective Shore Excursions Manager
Digital marketing
Customer engagement
Public relations
Managerial aptitude
Leadership skills
Problem-solving
Communication skills
Public speaker
Accomplishments
- Was instrumental within the Destination Experiences Department for the launching of the first vessels of Ambassador Cruise Line.
- Recognized by the ship's management as "Manager of the Month" on two consecutive contracts (Norwegian Crown & Norwegian Majesty) for delivering outstanding results.
- "Saved the day" numerous times when had to step in and put together Tour Talks in the last minute as the lecturers couldn't join the ship.
- Had the honor of organizing Private arrangements for HRH Princess Michael of Kent on two different cruises. HRH was very pleased with the arrangements put in place.
Timeline
Destination Experiences Manager
Ambassador Cruise Line
03.2022 - 03.2026
Explore Ashore Manager
Saga Cruises
06.2016 - 03.2020
Destination Manager
Windstar Cruises
08.2014 - 05.2015
Shore Excursions Assistant Manager
Royal Caribbean Cruise Line
03.2010 - 06.2014
Dive Instructor/Marketing Manager
Waterhoppers Dive School
05.2009 - 10.2009
Shore Excursions/Dive Manager
Norwegian Cruise Line
09.2001 - 03.2009
Tour Agent - Guide - Tourism
Administrative and Service Technological School
Certified Process Improvement Manager -
Prahova County Chamber of Commerce
Licentiate in Philology - Foreign Languages
Spiru Haret Bucharest University
International Certified Diving Instructor - Recreational Diving
National Association of Underwater Instructors
Hobbies
- Apart of the obvious attraction to traveling and exploring new destinations, has been a keen practitioner of Aikido.
- After being discharged due to the pandemic in 2020 took on a course with ACA - Romanian Association of Bee Breeders. That lead to be currently a proud co-owner of 20+ beehives.