Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lilla-Maria Csata

London,UK

Summary

Results-driven professional with expertise in account management, customer relations, and project management. Demonstrates exceptional communication skills and a proven ability to resolve client concerns while fostering trust and satisfaction. Skilled in data analysis and operational efficiency, leveraging insights to optimise workflows and drive strategic decision-making. Adept at problem-solving and adapting to dynamic remote environments, ensuring seamless collaboration across teams. Committed to delivering measurable results and enhancing client retention through innovative solutions.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Professional Nanny

Niki Dembitz
Knightsbridge, London
10.2024 - 02.2025

Recommendation letter available upon request.

Full-time


  • Provided full-time care for a 1-year-7-month-old boy, addressing physical, emotional, and developmental needs with structured routines and nurturing activities.
  • Maintained open communication with parents, offering regular updates on progress and behavior.
  • Utilized multilingual skills to teach Hungarian as a first language and English as a second, employing immersive and play-based learning techniques.
  • Created engaging cooking activities to inspire creativity and instill healthy eating habits.
  • Ensured a clean and hygienic environment to promote overall well-being.
  • Encouraged literacy development through interactive story times tailored to toddlers' needs.
  • Integrated songs and rhymes into daily routines to enhance language and speech development.
  • Prepared meals aligned with specific dietary requirements, emphasizing nutrition.
  • Facilitated social interaction through playdates and balanced learning activities.
  • Instilled manners and discipline to support positive behavior and personal growth.
  • Developed strong relationships built on trust and comfort, fostering a safe environment.
  • Managed tantrums calmly and effectively, maintaining a positive atmosphere.
  • Designed creative games to promote learning and development of core skills.
  • Upheld consistency with nighttime routines to ensure stability for the child.
  • Promoted empathy, kindness, and social awareness by modeling appropriate behavior.
  • Followed parental guidelines to discipline appropriately when necessary.
  • Provided attentive care during bathing and hygiene routines, ensuring safety and comfort.
  • Administered medication as directed and cared for the child during illness.
  • Streamlined after-school routines by preparing meals ahead of time to maximize activity schedules.
  • Prioritized safety during outings, teaching safe practices while crossing streets and using playground equipment.
  • Engaged the child in stimulating activities and games to encourage creativity and learning.
  • Assisted with homework to support academic achievement.
  • Supported families during holidays and trips, providing additional supervision and managing schedules.
  • Adapted to last-minute changes in schedules, consistently exceeding parent expectations.


Holiday Nanny & Housekeeper

Karolina
Nice, France
08.2023 - 09.2023


  • Provided attentive care for two girls, aged 7 and 9, accommodating specific dietary needs, including managing a pine nut allergy.
  • Assisted with unpacking upon arrival, ensuring a smooth transition and an organized environment.
  • Designed engaging and age-appropriate activities to entertain and foster children's interests
  • Encouraged creativity through well-planned arts and crafts sessions tailored to children's preferences
  • Conducted weekly deep cleaning to uphold high standards of household cleanliness and organization.
  • Utilized nutritional expertise to support meal planning and preparation, ensuring balanced and health-conscious meals.


Special needs Nanny

Alice Licken
East Sheen, London
01.2022 - 08.2023

Recommendation letter available upon request.

3 days a week


  • Sole responsibility for two children: a 12-month-old boy and a 4-year-old girl with autism (nonverbal).
  • Prepared nutritious meals tailored to dietary requirements, contributing to overall health and well-being.
  • Enhanced the 12-month-old's motor skills through focused and age-appropriate physical activities.
  • Organized and supervised outdoor activities to promote physical fitness and socialization.
  • Created calming environments to reduce anxiety during stressful situations, fostering emotional stability.
  • Provided consistent care for a special needs child, building trust and a sense of security.
  • Facilitated age-appropriate activities such as playgroups and sensory-based messy play sessions.
  • Maintained regular communication with parents to discuss progress, milestones, and any concerns.
  • Prepared healthy snacks and meals, supervising and ensuring positive mealtime experiences.
  • Tidied up after meals and playtime to maintain an organized environment.
  • Managed diaper changes for the younger child and successfully potty-trained the 4-year-old.
  • Employed Montessori teaching methods, enabling both children to express themselves through child-led activities.
  • Used Makaton Sign Language, hand gestures, eye contact, and flashcards to communicate effectively with the 4-year-old.

Nanny

Tim Boughton
East Sheen, London
12.2019 - 08.2023

Recommendation letter available upon request.

4* days a week


  • Ensured the safety and well-being of two boys, aged 3 and 5, through a combination of sole and shared care with their mother.
  • Transported children to and from school/nursery, fostering punctuality and consistency.
  • Prepared nutritious packed lunches for the younger child, accommodating preferences and needs.
  • Organized and supervised playdates, as well as indoor and outdoor educational and recreational activities.
  • Maintained an organized weekly calendar to ensure efficient time management for the children’s commitments.
  • Accompanied children to doctor’s appointments, providing attentive and supportive care.
  • Promoted reading, creativity, and critical thinking through books, storytelling, and arts-based activities.
  • Planned and executed half-term activities, including day excursions, while managing sole care responsibilities.
  • Provided dedicated childcare during lockdown, supporting parents working from home with homeschooling assistance.
  • Introduced foundational skills (e.g., ABCs, numbers, songs) to the youngest child in engaging and age-appropriate ways.
  • Encouraged daily physical activities (e.g., yoga, football, dancing, walking) to foster physical development and well-being.
  • Performed light housekeeping duties, including tidying after meals, playtime, and maintaining overall cleanliness.
  • Prepared and served nutritious meals daily, catering to specific dietary needs, including gluten- and lactose-free options.
  • Managed kitchen cleanliness, garbage disposal, and light grocery shopping while keeping pantry inventory updated.
  • Provided babysitting services weekly, ensuring smooth bedtime routines, including baths and bedtime stories.
  • Collaborated with children to keep their rooms and playroom clean and organized, fostering teamwork.
  • Completed household laundry tasks, including hanging, folding, and putting items away.
  • Supported the organization and decoration of celebrations such as birthdays, Easter, and Christmas.

Nanny

Charlotte Eddie
Brentford, London
12.2021 - 02.2023

Recommendation letter available upon request.

1 day a week


  • Provided attentive sole care for a 2-year-old boy and a 4-year-old girl, ensuring their needs were met while supporting the mother working from home.
  • Fostered positive relationships with parents to ensure alignment in child-rearing practices.
  • Organized and accompanied children to age-appropriate activities, including playgroups, museums, swimming, and outdoor playgrounds.
  • Managed nursery drop-offs and pick-ups for the 4-year-old, ensuring a consistent schedule.
  • Facilitated creative activities such as arts and crafts, drawing, and painting to nurture self-expression.
  • Promoted physical health and activity through regular outdoor play and engaging excursions.
  • Prepared and supervised healthy, nutritious meals for the children, encouraging positive eating habits.
  • Engaged the 2-year-old in cooking and baking activities to stimulate curiosity and creativity in the kitchen.
  • Occasionally prepared dinners for parents, accommodating family preferences.
  • Inspired imaginative play to enhance the children’s creativity and social-emotional development.
  • Contributed to the children’s physical and emotional well-being by establishing a balance between structured and free play activities.


Live in Nanny and Houskeeper

Caroline Cooper
Willesden, London
07.2019 - 12.2019

Recommendation letter available upon request.

Full-time


  • Provided attentive care for two children, aged 9 (boy) and 11 (girl), fostering their safety, growth, and development.
  • Prepared breakfast and packed lunches for both children, ensuring nutritious and balanced meals.
  • Managed school drop-off and pick-up duties for the 9-year-old, maintaining punctuality and consistency.
  • Organized after-school activities, including regular football games, to encourage physical activity and social skills.
  • Supported academic progress by assisting with homework and fostering a positive learning environment.
  • Cooked healthy, nutritious dinners for the entire family and handled kitchen cleanup afterward.
  • Supervised children during evening routines, ensuring a smooth transition to bedtime.
  • Performed household management tasks, including ironing, laundry, and maintaining cleanliness across a two-story home.
  • Planned and prepared for events, such as Halloween, by organizing decorations and activities (e.g., face painting).
  • Maintained household supplies by updating shopping lists, performing errands, and completing light grocery shopping efficiently.
  • Safely transported children to scheduled appointments, activities, and events, ensuring care and timeliness.

Holiday Nanny

Shah Sumith
Central London, London
07.2017 - 07.2018

Live-in for 2 weeks each summer


  • Provided attentive care for two children, aged 9 (boy) and 13 (girl), fostering their well-being and engagement during holiday periods.
  • Assisted children with unpacking upon arrival, creating a smooth and organized transition.
  • Supported dressing routines to ensure the children felt comfortable and confident.
  • Prepared breakfast for the entire family, catering to preferences and dietary needs.
  • Organized and served lunches and dinners for the children, ensuring nutritious and balanced meals.
  • Entertained children with age-appropriate activities, encouraging creativity and fun.
  • Provided homework assistance to reinforce academic skills and understanding.
  • Offered nightly babysitting services, ensuring safety and comfort during evening routines.

Weekend Nanny

Juhasz Erika
North Finchley, London
01.2017 - 07.2018

Recommendation letter available upon request.

Part-time


  • Provided care for a 14-month-old girl two weekends per month, ensuring her needs were met attentively and patiently.
  • Monitored and supported developmental milestones, offering guidance to parents on age-appropriate activities in the area.
  • Handled morning routines, including waking her up, dressing, and feeding her nutritious breakfasts.
  • Planned and facilitated both indoor and outdoor activities, such as playdates, creative games, and engaging learning experiences.
  • Encouraged early literacy and language development through reading books, singing songs, and interactive storytelling.


Logistic Manager & Account Executive

Verigold Jewellery UK LTD
Finchley Central, London
11.2014 - 07.2018

Recommendation letter available upon request.

Promoted 8 months after joining the company.


  • Served as the primary point of contact for clients, managing accounts and fostering strong relationships to ensure satisfaction and loyalty.
  • Identified client needs and provided tailored solutions, contributing to increased sales and customer satisfaction.
  • Collaborated with marketing and production teams to align product offerings with market demand.
  • Consistently achieved sales targets through effective account management and strategic initiatives.
  • Conducted market research to identify new business opportunities, enhancing growth and visibility.
  • Communicated efficiently with factories and customers, ensuring seamless operations and timely order management.
  • Coordinated bulk orders and monitored manufacturing progress to guarantee on-time shipping.
  • Prepared and organized shipping documents, ensuring timely dispatch and compliance with deadlines.
  • Handled invoicing, created credit notes, and maintained financial documentation with precision.
  • Analyzed large datasets using Microsoft Excel, generating insightful reports to guide strategic decisions.
  • Implemented new systems to resolve performance challenges, optimizing efficiency and minimizing errors.
  • Responded promptly to administrative requests and queries, maintaining professionalism under tight deadlines.
  • Organized appointments, planned meetings, and prepared detailed minutes to support operations.
  • Improved operational efficiency by introducing cost-saving measures and innovative business processes.
  • Maintained accurate company records, ensuring compliance with policies and regulations.
  • Applied critical thinking to analyze problems, evaluate solutions, and implement effective decisions.
  • Trained and supervised logistics staff, upholding company standards and driving performance improvements.
  • Adapted quickly to new tools and processes, enhancing productivity and task execution.
  • Displayed enthusiasm and reliability in a fast-paced environment, contributing to seamless daily operations.

Administrative assistant

Verigold Jewellery UK LTD
Hatton Garden, London
04.2014 - 11.2014

Recommendation letter available upon request.


  • Managed email and phone communications with factories and customers to ensure efficient operations.
  • Maintained accurate and up-to-date files for audit readiness.
  • Provided administrative support, including scheduling appointments, planning meetings, and taking detailed minutes.
  • Oversaw logistics operations to ensure timely and efficient transport of goods, maintaining seamless workflows and schedules.
  • Built and nurtured relationships with suppliers and clients, enabling effective communication and streamlined processes.
  • Designed and implemented inventory management strategies, resulting in cost reductions and improved service delivery.
  • Streamlined supply chain processes to enhance operational efficiency and reduce bottlenecks.
  • Collaborated with various departments to ensure accurate order fulfillment and coordination.
  • Monitored logistics performance metrics to identify areas for improvement and execute actionable solutions.
  • Trained and supervised logistics staff, ensuring adherence to company standards and best practices.

Ad-hock Babysitting

Peterson Family
Muswell Hill, London
02.2013 - 04.2014

Recommendation letter available upon request.


  • Provided ad-hoc babysitting services for a 7-year-old girl, delivering attentive care, promoting her well-being, and organizing engaging, age-appropriate activities.

Ad-hoc Babysitting

Gilmore Family
Muswell Hill, London
09.2012 - 04.2014

Recommendation letter available upon request.


  • Provided ad-hoc babysitting services for two boys aged 4 and 6, ensuring their safety, fostering their development, and organizing engaging activities tailored to their interests.

Live in Nanny

Laura Roberts
East Finchley, London
09.2012 - 04.2014

Recommendation letter available upon request.

Full-Time


  • Supervised and cared for two boys, aged 4 and 7, ensuring their safety and well-being.
  • Managed morning routines, including waking the children, dressing them, and preparing breakfast.
  • Prepared meals, including breakfast and packed lunches for the children, and frequently cooked family dinners.
  • Facilitated transportation to and from school, after-school programs, and extracurricular activities.
  • Organized and supervised playdates, engaging in both indoor and outdoor activities.
  • Developed and maintained a weekly activity calendar for the children.
  • Provided sole care for the children during parents' trips abroad.
  • Encouraged educational and creative growth by reading books, teaching ABCs, numbers, and songs, and fostering imaginative play and crafts.
  • Assisted with homework and supported academic development.
  • Managed evening routines, including bathing, supervising teeth brushing, and preparing the children for bed.
  • Maintained the kitchen, including dishwasher use, cleanliness, and waste disposal.
  • Handled errands and grocery shopping for the household.
  • Conducted regular cleaning of the two-story home and ensured the children's rooms remained organized and tidy.
  • Managed laundry and ironing for children and parents.
  • Assisted in planning and hosting birthday parties, including baking cakes and selecting gifts.


Education

Bachelor of Business Administration - Economics and Human Sciences

University Petru Maior
Tirgu Mures, Romania
09.2009 - 07.2012

Diploma of Higher Education - Information Technology (IT)

Web Designer Course
Tirgu Mures, Romania
02.2010 - 05.2010

GCSEs - Mathematics Informatics Intensive

High School Salamon Ernő
Gyergyószentmiklós, Romania
09.2005 - 07.2009

Skills

  • Account Management: Proven ability to maintain and grow client relationships, ensuring satisfaction and retention
  • Customer Relations: Skilled in addressing client needs, resolving issues, and building trust
  • Communication Skills: Exceptional verbal and written skills for virtual meetings, presentations, and emails
  • Project Management: Adept at planning, coordinating, and executing projects to deliver results on time and within budget
  • Problem-Solving: Creative solutions for addressing client concerns and improving account performance
  • Data Analysis: Proficient in interpreting metrics and leveraging insights to drive strategic decision-making
  • Operational Efficiency: Focused on streamlining workflows and enhancing productivity across teams
  • Adaptability: Thriving in a dynamic, remote working environment with evolving client needs

Languages

English
Fluent
Hungarian
Native
Romanian
Fluent

Timeline

Professional Nanny

Niki Dembitz
10.2024 - 02.2025

Holiday Nanny & Housekeeper

Karolina
08.2023 - 09.2023

Special needs Nanny

Alice Licken
01.2022 - 08.2023

Nanny

Charlotte Eddie
12.2021 - 02.2023

Nanny

Tim Boughton
12.2019 - 08.2023

Live in Nanny and Houskeeper

Caroline Cooper
07.2019 - 12.2019

Holiday Nanny

Shah Sumith
07.2017 - 07.2018

Weekend Nanny

Juhasz Erika
01.2017 - 07.2018

Logistic Manager & Account Executive

Verigold Jewellery UK LTD
11.2014 - 07.2018

Administrative assistant

Verigold Jewellery UK LTD
04.2014 - 11.2014

Ad-hock Babysitting

Peterson Family
02.2013 - 04.2014

Ad-hoc Babysitting

Gilmore Family
09.2012 - 04.2014

Live in Nanny

Laura Roberts
09.2012 - 04.2014

Diploma of Higher Education - Information Technology (IT)

Web Designer Course
02.2010 - 05.2010

Bachelor of Business Administration - Economics and Human Sciences

University Petru Maior
09.2009 - 07.2012

GCSEs - Mathematics Informatics Intensive

High School Salamon Ernő
09.2005 - 07.2009
Lilla-Maria Csata