Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Organisational Skills
Communication Skills
Job Related Skills
Hobbies
Personal Information
Timeline
Generic
Loredana Ispas

Loredana Ispas

Bucuresti

Summary

Results-driven sales professional with a proven track record in fostering client relationships, driving contract renewals, and collaborating effectively in dynamic environments. Skilled in strategic negotiation, customer engagement, and utilizing CRM tools to achieve targets. Reliable team player dedicated to delivering optimal outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Renewal Sales Representative

VEEAM SOFTWARE
03.2019 - Current
  • Played an active role in the Renewals team-by being involved with the main activities of Quarterly Targets achievements, by monitoring and managing the funnel of expiring customer contracts, proactively reaching out to initiate the Renewals Cycles, while overachieving the KPI metrics - as much as with the alignment with the Sales team, by effectively collaborating to reach customer satisfaction.
  • Monitoring proposals/quotes outstanding to customers to ensure that sales are closed.
  • Interacting and collaborating externally with partners and end users and internally with the Veeam sales team.
  • Handling customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.
  • Ongoing Interpersonal Skill Improvements, by being a reliable part supporting the Renewals team Internally, and building stronger relationships with the Customers as much as the Resellers and the Distributors, as well as maintaining a friendly and a highly adaptable relationship with the Internal Sale team counterparts.
  • Tracking proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.
  • Generating quotes and ensuring that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.
  • Assists in negotiation of contracts or maintenance agreements.
  • Ensuring all the reports are clean and all the accounts opportunity's updated.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Evaluated customer preferences and needs to establish productive and long lasting relationships.
  • Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
  • Composed monthly sales reports to brief management regarding performance and revenues.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Contract Management Specialist (Portugal team)

LeasePlan Shared Service Center
01.2018 - 10.2018
  • Transition to Portugal - learning and taking over the process for its implementation in Romania: creation of the entire DTP (Desktop Procedure)
  • Train the new team members
  • Review and monitor Master Leasing Agreement and Individual Contract request;
  • Create Master Leasing Agreement and Individual Contract draft; upload and initiate contracts signing;
  • Update system with a signed contract and send confirmations;
  • Receive contract change request and update system with contract change;
  • Provide customer service;
  • Order Placement;
  • Identify issues and client requirements
  • Dealing with ad hoc request that must be solved in the best time evolution of the process.

Contract Administrator Portuguese

Hewlett Packard Enterprise
08.2014 - 01.2017
  • SW/HW maintenance contracts Responsibilities: proposal creation
  • Final registration of contracts
  • Ongoing contracts changes
  • Handling of the renewal process for the customer
  • Support the quotation process
  • Clear up errors without waiting for delivery inputs, try to avoid reactive resolution
  • Active relationship management with stakeholders
  • Dealing with urgent contract request and ad hoc reports
  • Monthly reports creation
  • Weekly team meetings and online conferences with Portugal team members
  • Being Process Owner I also trained all my team members.

Account Payable - Portugal

GENPACT
05.2013 - 08.2014
  • Client: NOVARTIS Portugal
  • Opening incoming scanned invoices in workflow tool
  • Checking the supplier data and details in the ERP system
  • Entering correct data into workflow tool
  • Sorting Incoming invoices
  • Requesting rescan for unclear images or incomplete invoices
  • Communicating and clarifying with suppliers
  • Proactive controls for avoidance of future errors
  • Closing of accounts for the month and performance of due diligence as per guidelines
  • Sending invoices back to suppliers.

European Volunteering Service

YUPI (Youth Union of People with Initiative)
01.2012 - 12.2012
  • The main project was 'Memories of my land' (Memorias da minha terra) an inter-generational (13 kids and 20 elders) project that was expanded to international level with Romania - Colors Association Brasov.
  • The second project was BUE (ecological urban bicycles)-project that has the goal of motivating young people to ride the bicycles for Eco and health reasons.
  • I organized workshops (like EcoArt), events, I was part of logistics in youth exchanges and training's, I did promotions in schools/colleges/universities, about volunteering and about local projects (e.g.. BUE, YOUTH CAN DO IT).
  • I followed the Portuguese language course and I have attended various workshops (e.g. 'Dancing Giants', 'Stencils', 'Conversations with...Volunteers over the world'), training course and exchanges.

Education

Bachelor Degree - Sociology - Social Assistance

Universitatea Transilvania
06.2010

Course - Socio-Cultural Animator

Youth Center
03.2012

International Youth Exchange - EMYGREEN

12.2012

RED - Recognition of Youth Work and volunteering

YUPI
04.2014

Skills

  • Organisational skills
  • Team work
  • Coordination
  • Customer relations
  • Interpersonal communications
  • Team-leading skills
  • Communication skills
  • Team spirit
  • Punctuality
  • Tolerance
  • Well organized
  • Prioritization of tasks
  • Work with deadlines
  • Ability to work under pressure
  • Problem-solving skills

Certification

WEB DESIGN - LEVEL 1, HTML/XHTML and CSS - Beginners, ANC (Autoritatea Nationala pentru Calificari)

Projects

  • Let's Do it Romania!
  • Planting trees with Mai Mult Verde NGO

Organisational Skills

  • Team work and coordination
  • Customer relations
  • Interpersonal communications
  • Organizational skills gained as responsible for Contract Management process
  • Good team-leading skills as coordinator of youth-exchange 'EMYGREEN'

Communication Skills

Good communication skills gained through EVS experience and working in multi-cultural teams.

Job Related Skills

  • Team spirit
  • Punctuality
  • Tolerance
  • Well organized
  • Prioritization of tasks
  • Ability to work with deadlines

Hobbies

  • Gardening
  • Photography
  • Mountaineering
  • Handcrafts
  • Biking

Personal Information

  • Date of Birth: 27/07/1988
  • Gender: Female
  • Nationality: Romanian

Timeline

Renewal Sales Representative

VEEAM SOFTWARE
03.2019 - Current

Contract Management Specialist (Portugal team)

LeasePlan Shared Service Center
01.2018 - 10.2018

Contract Administrator Portuguese

Hewlett Packard Enterprise
08.2014 - 01.2017

Account Payable - Portugal

GENPACT
05.2013 - 08.2014

European Volunteering Service

YUPI (Youth Union of People with Initiative)
01.2012 - 12.2012

Bachelor Degree - Sociology - Social Assistance

Universitatea Transilvania

Course - Socio-Cultural Animator

Youth Center

International Youth Exchange - EMYGREEN

RED - Recognition of Youth Work and volunteering

YUPI

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