LOREDANA MORARU
Cluj-Napoca,Romania
Summary
Highly motivated and analytical Customer Fulfillment Planner with international academic experience (Erasmus) and strong exposure to client relationship management, operational planning, process coordination, and cross-functional communication.
Fluent in four foreign languages and skilled in managing complex tasks, understanding requirements, solving problems, and supporting improvement initiatives.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer Fulfillment Planner
Eckerle Automotive
Cluj-Napoca, Romania
04.2024 - 11.2025
- Manage relationships with international automotive clients and ensure accurate fulfillment of orders.
- Analyze customer requirements and translate them into internal production and delivery plans.
- Monitor orders, identify risks, anticipate issues, and support process optimization initiatives.
- Maintain constant communication with internal departments: Production, Logistics, Sales, Supply Chain.
- Prepare reports, operational analyses, and updates for management and key stakeholders.
- Prioritize daily tasks and manage workload efficiently in a fast-paced environment.
Key Skills Used:
- Customer Management
- Requirements Understanding
- Analytical Thinking
- Planning & Organization
- Risk Awareness
- Reporting
- Communication
Education
Master’s Degree - European Studies
Babeș-Bolyai University
01.2023 - 01.2025
Bachelor’s Degree - Economics
Alexandru Ioan Cuza University
01.2020 - 01.2023
Skills
- Requirements Analysis & Documentation
- Process Improvement & Optimization
- Operational Planning & Coordination
- Customer Relationship Management
- Analytical Thinking & Problem Solving
- Cross-functional Collaboration
- Time Management & Prioritization
- Presentation & Reporting Skills
- Agile Mindset (basic familiarity)
- Adaptability & Fast Learning
- Microsoft Excel, Word, PowerPoint, Access – Advanced
- Collaboration tools: Teams, Zoom, Webex, Skype
- Online Research & Data Interpretation
LANGUAGES
Romanian – Native
Native
Russian – C2
Fluent
French – C1
Advanced
English – B2
Advanced
Italian – B1
Upper intermediate
INTERNATIONAL EXPERIENCE & COURSES
- Erasmus+ Mobility – Coimbra Business School, Portugal (2024)
- Erasmus+ Mobility – University of Bordeaux, France (2022–2023)
- Entrepreneurship Course – Alexandru Ioan Cuza University (2023)
ADDITIONAL INFORMATION
- Driving License: Category B
- Strong interpersonal skills: empathy, emotional intelligence, communication
- Highly organized, structured approach to tasks, and strong attention to detail
Timeline
Customer Fulfillment Planner
Eckerle Automotive
04.2024 - 11.2025
Master’s Degree - European Studies
Babeș-Bolyai University
01.2023 - 01.2025
Bachelor’s Degree - Economics
Alexandru Ioan Cuza University
01.2020 - 01.2023