Lőrinc Mikó
Kolozsvar
Summary
Dynamic professional with a proven track record at Bere A La Cluj, excelling in customer service and maintaining equipment. Expert in liquor, beer, and wine knowledge, coupled with exceptional cleanliness standards. Achieved significant improvements in customer satisfaction and operational efficiency through innovative menu development and product presentation. Skilled in fostering teamwork and managing high-pressure situations, ensuring seamless operations and client delight.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Beertender
Bere A La Cluj
Cluj-Napoca, CJ
02.2023 - 06.2024
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Conducted routine maintenance checks on draft systems for optimal performance.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Facilitated teamwork among colleagues through effective communication strategies.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Contributed to successful themed nights by creating specialty beer cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Delivery Driver
Transilvania Post
Cluj-Napoca, CJ
10.2023 - 05.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Consultant Financiar
Ovb
Cluj-Napoca, CJ
06.2022 - 09.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
Education
High School Diploma -
Liceul Teoretic Apaczai Csere Janos
Cluj-Napoca, Romania 06.2021 - 07.2024
Skills
Cleanliness and hygiene
Menu development
Product presentation
Maintaining equipment
Food Pairing Recommendations
Liquor, beer, and wine knowledge
Customer Service
Additional Information
Plus information about me:
- I was organiser in more festivals: vibe, zilele maghiare cluj napoca
- i was the the group leader for more then 25 person at the festivals
- in my free time i whent to private events with the company Bere a la cluj as like a beertender
- i was beertender at festival craft beer festival cluj napoca
Timeline
Delivery Driver
Transilvania Post
10.2023 - 05.2024
Beertender
Bere A La Cluj
02.2023 - 06.2024
Consultant Financiar
Ovb
06.2022 - 09.2023
High School Diploma -
Liceul Teoretic Apaczai Csere Janos
06.2021 - 07.2024
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