Luca Lucian
Iasi,IS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Representative in Banking
BRD - Groupe Societe Generale
Iaşi, Romania
08.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 80 customer calls per day.
Internship in Aerospace technical documentation Engineering
Sonovision
Iasi
02.2023 - 06.2023
- Analytical skills, Business skills, Communication skills, Interpersonal skills, Math skills, Problem-solving skills.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Sales agent
JYSK
Iasi
11.2022 - 02.2023
- Proven work experience as a Sales Representative, Excellent knowledge of MS Office, Highly motivated and target driven with a proven track record in sales, Patient, friendly, open to challenges, calm, informal; often good listeners who ask many questions and seek strong personal relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
Front desk
Choice Hotles
Salt Lake City
07.2021 - 09.2021
- Greet and welcome guests, Answer questions and address complaints, Answer all incoming calls and redirect them or keep messages, Receive letters, packages etc
- And distribute them, Prepare outgoing mail by drafting correspondence, securing parcels etc., Check, sort and forward emails, Monitor office supplies and place orders when necessary, Keep updated records and files, Monitor office expenses and costs, Take up other duties as assigned (travel arrangements, schedules etc.)
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at front desk.
Server, Restaurant manager
Cocor Spa Hotel
Mangalia
06.2020 - 09.2020
- Organizes and oversees staff schedules, handles discipline and termination of employees in accordance with restaurant policy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
V.I.P Server
Lemon Cliff Luxury B&B
Mamaia
06.2019 - 09.2019
- Hands-on experience in cashier duties, excellent people skills with a friendly attitude, issue bills and accept payment
- Worked closely with event planners to customize menus and accommodate specific requests from clients hosting exclusive gatherings at our venue.
- Participated in menu tastings and wine trainings to develop expert knowledge of offerings, enabling informed recommendations for VIP patrons.
- Increased venue revenue by upselling premium menu items and promoting special events.
Server
Club Lara Beach
Venus
6 2019 - 09.2019
- Deal with complaints or problems with positive attitude
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Education
Bachelor of Science -
University Gheorghe Asachi
Iasi, IS 06.2021 - Current
High School Diploma -
Theoretic High School "Mihai Eminesc"
Bârlad, VS 06.2016 - 06.2020
Skills
De-escalation
Scheduling
Microsoft Excel
Problem-solving abilities
Microsoft Outlook
Technical Support
Documentation
Follow-up skills
Prioritization
Customer service excellence
Actualaddress
Petre Tutea 2-4, Iasi, Iasi, Romania
Personal Information
- Date of Birth: 06/29/01
- Gender: M
- Nationality: Romanian
Languages
Romanian
Proficient
C2
English
Advanced
C1
Timeline
Customer Representative in Banking
BRD - Groupe Societe Generale
08.2023 - 06.2024
Internship in Aerospace technical documentation Engineering
Sonovision
02.2023 - 06.2023
Sales agent
JYSK
11.2022 - 02.2023
Front desk
Choice Hotles
07.2021 - 09.2021
Bachelor of Science -
University Gheorghe Asachi
06.2021 - Current
Server, Restaurant manager
Cocor Spa Hotel
06.2020 - 09.2020
V.I.P Server
Lemon Cliff Luxury B&B
06.2019 - 09.2019
High School Diploma -
Theoretic High School "Mihai Eminesc"
06.2016 - 06.2020
Server
Club Lara Beach
6 2019 - 09.2019