Microsoft Office
Luca Mustatea
Senior Client Service Manager
London
Summary
An outgoing and detail-oriented senior account manager with over 6 years of expertise in the retail, ride-hailing, roadside assistance, and dental industries. Experienced in working with both global corporations with 7-figure monthly budgets, as well as localised small businesses which necessitated support in their online presence growth. Looking for a challenging team manager position which would further enhance my skills whilst retaining the ability to experiment and innovate from a leadership position.
Overview
5
5
years of professional experience
3
3
Languages
4
4
Certificates
Work History
Senior Client Service Manager
GumGum
London
04.2022 - Current
- Lead Account Manager on all International campaigns booked in the UK.
- Responsible for all post-sales campaign activities, which involves the daily collaboration with a large number of stakeholders, such as DPMs, PSMs, AdOps, and TAS.
- Actively involved in the AM team's internal operations, including the hosting of the weekly meeting with Ad Operations.
- Liaised with two colleagues to develop and run a PCA training for our Campaign Specialist team.
- Selected as the ambassador of the GG x PXYZ account management process during the post-acquisition phase.
Digital Media Consultant
Freelance work
05.2020 - 07.2023
- Administrated the successful debut of Daune.Expert's first direct-to-consumer service (ARODEC). Work included the collaboration with multiple teams to build a new website, launch a Facebook page and manage multiple paid media campaigns on Google Search Network, YouTube, and Facebook.
- Employed by Ada Dental Centre, a premium dental care clinic, to coordinate the growth of their online presence through paid social media and SEO campaigns.
Campaign Manager
Kepler EMEA
London
02.2021 - 03.2022
- Team leader of the global UBER Acquisition and Programs account.
- Responsible for managing all of UBER's Driver and Courier Acquisition programmatic activity in the US, LATAM, and APAC.
- Executed the launch of the global UBER Pass campaigns, which featured Automatic Ads in Smartly, an agency first.
- Created an onboarding plan specific to the UBER account, highlighting the training sessions needed and producing their content.
Senior Campaign Executive / Campaign Executive
Kepler EMEA
London
04.2019 - 01.2021
- Part of the onboarding EMEA team of the world's most esteemed ride-hailing app.
- Appointed as the Social lead for UBER's global digital media account.
- Contributed to the planning and execution of John Lewis Retail's acclaimed Christmas campaign.
- Active member of the pitch for the Red Bull global digital media account.
Account Executive
Zenith, Publicis Media Group
London
08.2018 - 04.2019
- Lead 'Dashboard Champion' who supervised all digital activities across the 16 core Electrolux EMEA markets.
- Centrally managed the successful implementation of Lumina (cross-media planning & analytics platform) within all European teams.
- Developed client's new target audience persona proxies to be utilized during upcoming campaigns.
Education
BA (Hons) - Marketing Communications
University of Westminster
London, United Kingdom 09.2015 - 2018.07
International Baccalaureate -
St. Clare's College
Oxford, United Kingdom 01.2013 - 2015.07
Skills
Written & verbal communication
Timeline
Fundamentals of Attention in Advertising
09-2023
GumGum University's Contextual Advertising Certification
11-2022
Senior Client Service Manager
GumGum
04.2022 - Current
Meta Certified Media Buying Professional
08-2021
Campaign Manager
Kepler EMEA
02.2021 - 03.2022
Digital Media Consultant
Freelance work
05.2020 - 07.2023
Display & Video 360 Certification
06-2019
Senior Campaign Executive / Campaign Executive
Kepler EMEA
04.2019 - 01.2021
Account Executive
Zenith, Publicis Media Group
08.2018 - 04.2019
BA (Hons) - Marketing Communications
University of Westminster
09.2015 - 2018.07
International Baccalaureate -
St. Clare's College
01.2013 - 2015.07
Software
Google Workspace
Jira Software
Salesforce
Display & Video 360
Google Ads
Meta Ads Manager
MOAT
Twitter Ads Manager
Campaign Manager 360
Certification
Fundamentals of Attention in Advertising
ExtraProfessional Activities
Member of The University of Westminster’s Future Ready Mentoring program, helping Business students develop their skills, build their network and gain an insight into the world of work. Have been assigned to deliver 6 Group Mentoring sessions to second-year undergraduate students on the Business Management degree programs.
Was an ambassador of NextTECHnow, organizing and leading multiple interactive sessions with start-up partners.
ExtraProfessional Activities
Member of The University of Westminster’s Future Ready Mentoring program, helping Business students develop their skills, build their network and gain an insight into the world of work. Have been assigned to deliver 6 Group Mentoring sessions to second-year undergraduate students on the Business Management degree programs.
Was an ambassador of NextTECHnow, organizing and leading multiple interactive sessions with start-up partners.
ExtraProfessional Activities
Member of The University of Westminster’s Future Ready Mentoring program, helping Business students develop their skills, build their network and gain an insight into the world of work. Have been assigned to deliver 6 Group Mentoring sessions to second-year undergraduate students on the Business Management degree programs.
Was an ambassador of NextTECHnow, organizing and leading multiple interactive sessions with start-up partners.
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