Luca Andrei Marin
Supply Chain Operations Specialist
Bucharest,Romania
Summary
Versatile, proactive professional record in optimizing operations efficiency and enhancing customer satisfaction. Demonstrated ability to achieve great results through strategic collaboration and decisive actions. Open to learn new skills and develop professionally.
Overview
4
4
years of professional experience
Work History
Supply Chain Operations Specialist
HP Romania
Bucureşti
06.2022 - Current
- Managed complex B2B customer portfolios across EMEA, ensuring operational efficiency and customer satisfaction.
- Recognized as a top performer on multiple occasions due to exceptional handling of high-volume, priority accounts.
- Facilitate communication for strategic customer accounts, addressing escalations and resolving logistics, returns, invoicing, and order-related concerns.
- Utilized Excel and Power BI to provide actionable insights in performance reports.
- Organized weekly sessions to drive alignment on performance metrics and strategic goals.
- Guided new employees in comprehending newly discovered tools and processes.
- Led analytics and process visibility projects to enhance order cycle efficiency.
- Tracked progress to identify areas for improvement.
Customer Service Representative
Teleperformance
Bucureşti
11.2021 - 06.2022
- Ensured high-quality support by addressing customer needs promptly.
- Efficiently handled a significant volume of inbound calls, with a professional demeanor.
- Captured comprehensive customer interactions in the organizational database.
- Ensured quick resolution of customer issues through cross-departmental collaboration.
Administrator
LORS Couriers
09.2020 - 12.2021
Customer Service Representative
Ascensos
Bucureşti
01.2020 - 04.2020
Education
Bachelor of Business Administration - BBA - Administrare afaceri, în general
Universitatea "Nicolae Titulescu" din București
București01.2023
Bachelor of Arts - BA - Design și arte aplicate
Liceul de Arte Plastice "Nicolae Tonitza"
01.2016
Skills
- Supply Chain Operations
- Microsoft Office
- Power BI
- Microsoft Dynamics 365
- Order Management
- Data Analysis
- Performance Reporting
- Customer Relationship Management
- Problem-Solving
- Cross-Departmental Collaboration
- Process Improvement
- Strategic Planning
- Risk Mitigation
- Adaptability
- Project Leadership
- Process Optimization
Certification
- Driving License category B.
- Fundamentals of Digital Marketing
- Google Ads Search Certification
Awards
Google Ads Search Certification
Languages
- Romana, Native or Bilingual
- Engleză, Professional Working
Languages
Romanian
First Language
English
Proficient (C2)
C2
Timeline
Supply Chain Operations Specialist
HP Romania
06.2022 - Current
Customer Service Representative
Teleperformance
11.2021 - 06.2022
Administrator
LORS Couriers
09.2020 - 12.2021
Customer Service Representative
Ascensos
01.2020 - 04.2020
Bachelor of Business Administration - BBA - Administrare afaceri, în general
Universitatea "Nicolae Titulescu" din București
Bachelor of Arts - BA - Design și arte aplicate
Liceul de Arte Plastice "Nicolae Tonitza"
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