Lucian Pelinescu
Codlea
Summary
Enthusiastic, highly motivated Business & Management student with proven leadership capabilities, who likes to take initiative and seek out new challenges.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
In logistics
Intercars
04.2023 - 11.2023
Costumer sevice support in writing
Mplus
01.2023 - 04.2023
Customer service support
Sykes
2 2022 - 12.2022
Technician IT
Arka
05.2024 - Current
Skilled in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications. Experience in providing software support for Axis systems and mini PCs, including driver updates, software installations, and configuration.
Solid understanding of network infrastructure and troubleshooting abilities. Experience in configuring network settings, resolving connectivity issues, and maintaining network performance.
Excellent communication and interpersonal skills. Ability to provide clear and concise explanations of technical issues to both technical and non-technical users. Strong customer service orientation.
Education
Business & Management -
Faculty of Economics and Business Administration, Babes-Bolyai University
01.2019 - 05.2023
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ASMA programme
01.2021 - 05.2021
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SDA software testing programme
08.2023 - 05.2023
Skills
Able to collaborate with team
Ability to prioritize and multitask
Active and effective communication
Strong interpersonal skills
Willingness to achieve goals and self-improvement
Roles And Responsibilities
- Helping customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.
Skillslearned
- Wordpress
- Introduction to java language
- Test rail
- Jira
- Mysql
- Postman
- Introduction to automation testing in java language
- Excel
- Access
- Word
- Powerpoint
- Linux
- Salesforce
- Mtas
- Beehive
Languages
English
German
Timeline
Technician IT
Arka
05.2024 - Current
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SDA software testing programme
08.2023 - 05.2023
In logistics
Intercars
04.2023 - 11.2023
Costumer sevice support in writing
Mplus
01.2023 - 04.2023
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ASMA programme
01.2021 - 05.2021
Business & Management -
Faculty of Economics and Business Administration, Babes-Bolyai University
01.2019 - 05.2023
Customer service support
Sykes
2 2022 - 12.2022
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