Luciana MUNTEANU
Bucharest
Summary
Experienced Risk Management Specialist with a demonstrated history of Fin Tech interest I have a strong background in risk area as well as finance, with a wide understanding of the different use and concepts of third party risk management and credit and control.
Equipped with knowledge in Finance area and Customer Service I am confident that I can manage handling difficult customers and dealing with challenging situations. Dedicated procurement officer with great interpersonal skills for negotiating contracts and managing supplier relations.
Overview
17
17
years of professional experience
Work History
Vendor Manager
Deutsche Bank
06.2023 - Current
- Manage vendor risk process by conducting risk assessments within the bank risk appetite and mitigating open risk
- Manage vendor service relationship being responsible for all globally material vendors and vendors with very high inherent risk along the end to end process
- Ensure contracts contain the correct level of governance, controls, service and reporting principles
- Ensure vendor adheres to the bank wide regulatory and compliance requirements and risk framework
- Acting as the primary point of contact for vendor related audit point or findings
- Enhance supplier relationship by conducting regular performance reviews and implementing governance framework
Third Party Risk Management Specialist
Deutsche Bank
04.2018 - 05.2023
- Worked with the bank's most critical vendors, ensuring the requirements set up in the risk framework are correctly communicated and deployed at vendor level
- Reviewed necessary evidence to ensure that the operational risk resulted from collaborating with a specific vendor is properly assessed and mitigated
- Implemented right level of governance control in identifying, assessing, mitigating, and tracking risk associated with DB's vendor portfolio
- Acted as the single point of contact between the vendors, the service owners and the risk type controllers
Credit Controller
Temenos
03.2017 - 04.2018
- Coordinated with both internal (Account Managers/Contract Specialists) and external customers to maintain the right level of control of the credit and collection process and to improve the overall financial efficiency
- Evaluated the credit history and financial stability of new and existing customers to determine creditworthiness
- Ensured that invoices are issues accurately and on time, and following up on overdue payments
- Maintained good relationships with customers while enforcing credit policies to ensure ongoing business and timely payments and to minimize debtor days
- Conducted cash forecasting forum
Credit Collections Specialist
Hewlett-Packard
06.2013 - 03.2017
- Managed the accounts receivable portfolio, ensuring timely payment
- Built strong customer relationships to ensure world class transactional cost economy and win/win outcomes are achieved
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements
- Reconciled customer accounts to ensure accuracy and resolve discrepancies
- Addressing disputes and issues related to invoicing and payment
Team Leader, Sales Operations
Hewlett-Packard
03.2010 - 06.2013
- Streamlined sales support processes to improve efficiency and productivity within the team
- Boosted team performance by implementing efficient sales strategies and techniques on workload balance to ensure high standard of the service
- Developed strong relationships with key clients, resulting in increased repeat business
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers
- Mentored junior team members, fostering positive work environment that encouraged professional growth
- Enhanced customer satisfaction through proactive problem-solving and consistent followup
Sales Support Specialist
Hewlett-Packard
03.2009 - 03.2010
- Educated customers on how to use products or services by providing demonstrations and presentations
- Implemented data-driven strategies to identify areas of improvement in sales support processes
- Collaborated with sales organization and delivered outstanding sales support to retain and grow business
- Trained new Sales Support Representatives, enhancing team productivity and cohesion
- Enhanced company reputation by providing exceptional bilingual sales support to clients
- Consistently met or exceeded quarterly targets by driving robust execution of critical sales support activities
Technical Support Specialist
Softwin
08.2008 - 09.2008
- Assisted Universalis Encyclopedia users in identifying issues and explained solutions to restore service and functionality
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Customer Care Representative
Softwin
01.2008 - 08.2008
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality
- Managed high call volume with exceptional professionalism and efficiency
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Banking And Financial Support Services
Titu Maiorescu University
Bucharest2018
Certificate in Financial Markets, Basic Principles of Finance and Risk -
Yale University And Coursera
2016
Bachelor's Degree - Philology
University of Bucharest
Bucharest2008
High School Diploma -
National Military College "Mihai Viteazu"
Alba Iulia2004
Skills
- Internal control management
- Relationship building
- Risk management
- Policy Planning
- Audit preparation
- Analytical thinking
- Planning and organizing
- Conflict management
- Managing performance
- Contract management
Languages
English, French, German
First Language
English
Advanced
C1
French
Advanced
C1
German
Elementary
A2
Timeline
Vendor Manager
Deutsche Bank
06.2023 - Current
Third Party Risk Management Specialist
Deutsche Bank
04.2018 - 05.2023
Credit Controller
Temenos
03.2017 - 04.2018
Credit Collections Specialist
Hewlett-Packard
06.2013 - 03.2017
Team Leader, Sales Operations
Hewlett-Packard
03.2010 - 06.2013
Sales Support Specialist
Hewlett-Packard
03.2009 - 03.2010
Technical Support Specialist
Softwin
08.2008 - 09.2008
Customer Care Representative
Softwin
01.2008 - 08.2008
Banking And Financial Support Services
Titu Maiorescu University
Certificate in Financial Markets, Basic Principles of Finance and Risk -
Yale University And Coursera
Bachelor's Degree - Philology
University of Bucharest
High School Diploma -
National Military College "Mihai Viteazu"
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