Lucretia STOICA

• Company Overview: Professional Services
• Act as a backup team manager
• Dispatch issues among team members
• Provide knowledge sessions on different ERP topics
• Participate in production builds and implementation support
• Provide expertise in resolving production issues
• Participate in design of new enhancements and business processes that will improve operational efficiency across the organization
• Facilitate the discussion with the vendor (Oracle) by participating in active session with Oracle Account Manager and Oracle Production Support Director
• Participate in design, deployment and taking over support over the billing solution offered by Oracle partner (RPS)
• Lead the customer data clean up across Oracle organizations

• Company Overview: Professional Services
• A part of the global technology team, responsible for a global roll-out and support of Oracle FI in Cloud across the PwC network worldwide
• Develop high expertise level in resolving challenging functional and technical issues with focus on financial and PPM modules of the application
• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support
• Participate in design of new enhancements and business processes that will improve operational efficiency across the organization
• Provide day-to-day end-user second level support for global systems
• Troubleshoot issues and determine root causes of problems, the users are facing
• Resolve functional and technical problems, escalate and track problems appropriately
• Manage system configuration and user access/security in accordance to corporate guidelines and policies
• Monitor system scheduled tasks and take actions to solve reported bugs and incidents
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes

Company Overview: Software

• Develop customer-specific value propositions highlighting benefits and differentiators of Oracle compared to the competition
• Create and deliver customer presentations that articulate Oracle’s value to the customer
• Build and deliver compelling customer demonstrations to contribute to sales success
• Provide regular training and updates on Oracle Application solutions to members of the sales team including but not limited to product features, value propositions, competitive positioning

• Company Overview: Software
• Implementation of Charisma ERP financial and leasing modules within several countries
• Analysis of the business requirements
• Configuration of the application (as a business consultant & technical support)
• Analysis of test cases
• Drawing the business and technical specification
• Communicate with the development team
• Software
• Lead the planning and execution of the following projects: September 2016 – implementing Charisma ERP at Deutsche Leasing

• Company Overview: Direct sales
• Involved in the deployment project of Oracle E-Business Suite across several european countries
• Support the deployment, implementation and hypercare of Oracle within the business area;
• Finalize SIT/UAT (status, progress, issues);
• Created and maintained standard operating procedures governing system functions and features.
• Assessed business requirements to create focused solutions.
• Collected, defined and analyzed business requirements.
• Communicated and explained business requirements to team members to understand and implement functional demands.

• Company Overview: Engineering and construction firm
• Provide support to end users, which comprises trouble shooting problems, resolving system issues and responding to general inquiries for Oracle EBS Suite

• Company Overview: Financial Services Specialized Company