Luiza Isabela Guzei
Arad
Summary
Positive, optimistic, and energetic individual with a passion for continuous learning and personal growth. Seeking a remote customer support/backoffice position to utilize strong communication skills and dedication to providing exceptional service. Committed to delivering top-notch support, resolving issues efficiently, and ensuring customer satisfaction. Excited to contribute enthusiasm and drive to a dynamic team in a remote work environment.
Overview
9
9
years of professional experience
Work History
Front Desk Patient Specialist
Regina Maria Dental Clinics
01.2025 - Current
- I greet and welcome visitors in a professional and friendly manner, creating a positive first impression
- Manage a multi-line phone system, directing calls to appropriate staff members and taking messages when necessary
- Schedule appointments and maintain organized appointment calendars for efficient daily operations
- Handle incoming and outgoing mail, packages, and deliveries, ensuring timely distribution
- Assist with administrative tasks such as data entry, filing, and photocopying to support office staff
- I maintain a clean and organized reception area, contributing to a professional and welcoming environment
Sales Advisor
Macul Roșu
09.2024 - 10.2024
- I welcomed customers and advised them in their choices
- Merchandise placement
- Keeping the store clean
- Cash register activity
Call center agent
Teleperformance
01.2023 - 07.2024
- Served as call center agent for PMI project.
- Managed inbound calls from consumers with a focus on providing exceptional customer service
- Demonstrated empathy and professionalism in addressing consumer inquiries and resolving issues
- Utilized effective communication skills to ensure clear understanding of consumer needs
- Collaborated with team members to optimize call center operations and enhance overall customer satisfaction
- Consistently met or exceeded performance metrics, including call handling time and customer satisfaction ratings
- Adapted quickly to changing priorities and maintained a positive attitude in a fast-paced environmen
Sales assistant
Photohotel
01.2020 - 03.2020
- Collaborated with team to enhance sales performance.
- Worked alongside colleagues as both photographer and sales assistant.
- Provided photo sessions to tourists and sold edited photo albums.
Cashier
Lidl
09.2016 - 06.2019
- Efficiently processed customer transactions, ensuring accuracy and timeliness
- Maintained a clean and organized cashier station, enhancing customer experience
- Demonstrated strong communication skills when assisting customers with inquiries and resolving issues
- Collaborated with team members to achieve daily sales targets and provide excellent service
- Managed cash drawer with precision and accountability
- Uphold company policies and procedures to uphold a high standard of service and integrity
Customer assistant
Kaufland
01.2016 - 07.2016
- Provided exceptional customer service by assisting customers with inquiries, product recommendations
- Maintained a clean and organized work environment to enhance the overall customer experience
- Collaborated with team members to achieve daily sales targets and contribute to a positive work culture
- Demonstrated strong communication skills to effectively interact with customers and team members
- Utilized problem-solving abilities to address customer concerns and ensure customer satisfaction
- Adapted quickly to changing priorities and multitasked efficiently in a fast-paced retail environment
Education
Bachelor's degree - International Relations and European Studies
Western University "Vasile Goldiș"
Arad07.2009
High School Diploma -
National College "Elena Ghiba Birta"
Arad07.2006
Skills
- Communication
- Customer relationship management
- Active listening
- Problem solving
- Sales
- Stress Management
- Multitasking
- Adaptability
- Product knowledge
- Empathy
- Time Management
Languages
Romanian
English
Spanish
German
French
Hobbies and Interests
- Traveling
- Taking walks in nature
- Reading
- Writing
- Painting
- Building puzzles
Personal Information
- Date of Birth: 11/23/87
- Nationality: Romanian
- Driving License: No
Timeline
Front Desk Patient Specialist
Regina Maria Dental Clinics
01.2025 - Current
Sales Advisor
Macul Roșu
09.2024 - 10.2024
Call center agent
Teleperformance
01.2023 - 07.2024
Sales assistant
Photohotel
01.2020 - 03.2020
Cashier
Lidl
09.2016 - 06.2019
Customer assistant
Kaufland
01.2016 - 07.2016
Bachelor's degree - International Relations and European Studies
Western University "Vasile Goldiș"
High School Diploma -
National College "Elena Ghiba Birta"
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