Luiza Roberta Popa
Alba Iulia,Romania
Summary
Detail-oriented and motivated Master's student with a Bachelor degree in Economics, proven experience as a front office receptionist, resulting in developing strong customer service and administrative tasks, including scheduling, data entry and communication, with understanding of economic principles, tourism principles and research methodologies. Very enthusiastic about the opportunity to deepen knowledge of human resources and related fields.
Overview
2
2
years of professional experience
Work History
Front office receptionist
S.C. UNIREA PRES S.R.L.
Alba Iulia , Romania
09.2023 - 05.2024
- Managed front desk operations, including greeting visitors and answering incoming calls
- Provided excellent customer service by responding to inquiries and resolving issues in a timely manner
- Sorted mail daily, facilitating swift delivery of important correspondence.
- Handled high volume of calls and correspondence
- Monitored office security, ensuring all safety protocols were followed
- Handled money for customers and visitors
- Processed incoming and outgoing mail, including sorting and distributing packages
- Ensured organizations unique entry/exit register is kept - provided general activity information for the public
- Issued invoices
Practicum experience
Florida Construct S.R.L.
Alba Iulia , Romania
02.2022 - 05.2022
- reviewed the product catalogue to identify potential improvements and optimization opportunities
- helped create personalized offers to match customers with the right products
- assisted in negotiating contract terms during product purchases to benefit both sides
- handled product inventory to ensure availability and track stock levels
Education
Master of Business Administration - Business Administration in Commerce, Tourism and Services
University ”1 Decembrie 1918” from Alba Iulia
Alba Iulia, Alba 10.2023 -
Bachelor of Business Administration - Economy of Commerce, Tourism and Services
University ”1 Decembrie 1918” from Alba Iulia
Alba Iulia, Alba 10.2020 - 07.2023
Skills
- Communication skills
- Microsoft office suite proficiency
- Time management
- Email correspondence
- Basic bookkeeping
- Interpersonal skills
- Adaptability
- Critical thinking
- Active listening
- Attention to details
- Flexibility
Languages
English
Advanced (C1)
Romanian
Native
German
Beginner (A1)
Affiliations
- Reading
- Creating intricate pattern-based drawings
- Language learning
Accomplishments
1. Bachelor's degree in the Economy of Commerce, Tourism and Services in 2023
2. Certificate for participation in Erasmus+ Blended Intensive Program in Lithuania, final grade 10 according to lithuanian evaluation system in 2023
3. Second place at the Student Scientific Communication Session with paper titled ”Comparative analysis of Salzburg and Brașov” in 2024
4. Second place at the Business Plan Competition, part of the Innovative School for Student Entrepreneurship project in 2024
5. Certificate of Honorable Mention at the Student Scientific Communication Session with paper titled ”Ecotourism Destinations in Romania” in 2023
6. Certificate of participation at SmartFIN vocational seminars hosted by ISF(The Institute of Financial Studies) in 2023 and 2024
7. Merit scholarship for outstanding results in 2023
Timeline
Master of Business Administration - Business Administration in Commerce, Tourism and Services
University ”1 Decembrie 1918” from Alba Iulia
10.2023 -
Front office receptionist
S.C. UNIREA PRES S.R.L.
09.2023 - 05.2024
Practicum experience
Florida Construct S.R.L.
02.2022 - 05.2022
Bachelor of Business Administration - Economy of Commerce, Tourism and Services
University ”1 Decembrie 1918” from Alba Iulia
10.2020 - 07.2023
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