Madalin Ionut Constantin

Responsible for correct data entry into the centralized system (scanning boxes, checking quantity and product codes);

Ensuring the accuracy of information stored in the database to avoid system errors;

Collaborating with the quality control and stock team to correct system errors.

Taking orders received through the online store or taken by phone; Providing customers with the necessary support in order to place online orders;

Checking the warehouse stock;

Sending the product order to the warehouse;

Preparing and packing the package;

Processing returns.

Receiving and managing requests and complaints received from customers and partner stores by phone or email;

Checking emails, providing answers to questions and support via email;

Recording and resolving service tickets received from customers and partner stores by phone or email;

Informing and maintaining a permanent connection with the departments responsible for documenting and resolving customer or partner store complaints and requests;

Ensuring a quick response to emails received on internal email addresses;

Correctly identifying and finding the best solutions for the customer and the company.

Making/receiving/managing calls;

Recording customer interaction in existing systems.