Madalina Apostolescu Hopinca

Mergers & Acquisitions Integration -Business Change Management

• Change management expertise for companies undergoing mergers and acquisitions (M&A), helping their leadership achieve successful integration with minimal disruption to their finance business operations and IT landscape.
• Design and execute change management frameworks tailored to the unique needs and challenges of each M&A entity.
• Conduct change impact assessments, to understand the differences in Finance and IT operations and identify potential areas of resistance, developing strategies to address them.
• Support the data migration process from the acquired company into the new IT systems and tools.
• Develop customized communication plans to keep all stakeholders informed and engaged throughout the M&A integration process.
• Establish a support framework to assist users during and after the implementation.
• Organized and led regular stakeholder meetings, workshops, and feedback sessions to ensure alignment and address concerns.
• Facilitate workshops and training sessions for employees to ensure a smooth transition and alignment with the new organizational structure and processes.
• Post Go live monitoring on user adoption rates and feedback to identify areas where additional support or training might be needed.

• EMEA Change Lead - NTT EMEA Success Factors HR implementation across 5 countries.
• Coordination and delivery of organizational change management strategy and approach ,for supporting NTT Data EMEA to maximize user adoption for employee self service, and hire to retire processes, embed new ways of working and ultimately delivering upon the return on investment strategy and planning.
• Project Manager - SAP upgrade, Robotics Process Automation for Finance and Cybersecurity projects
• Coordination of Finance, Procure to Pay and HR testing activities in testing environment and accurate transfer to production.

• Coordination of operational transition project, from the receiving entity

• Organizational design and capacity planning creation, in the new setup

• Change analysis impact and stakeholder mapping for a robust communication strategy

• Organizational redesign consultancy and implementation

• Communication and training plan for the involved stakeholders in GBS

• Coordination of operational indicators framework creation and negotiation - SLA , metrics and reporting

• Team management (profiling, hiring, training, HR admin, performance evaluation, improvement plans)

• Team management and coordination of all auxiliary functions (training, HR recruitment and local • policies, P&L)

• Operations transition management coordination in a business to business environment

• Change management for new tools implementation and organizational redesign trough Robotics Process Automation solution.

• Successfully ensured financial and operational KPI framework delivery

• Stakeholder management and business strategy realignment implementation.

• Manage operations (project management, capacity planning, budget management, territories, goals, training curricula, compensation plans) for 42 direct reports in 6 teams.
• Change management for new tools implementation and organizational redesign
• Coaching and mentoring the staff , effectively prospecting and leading development strategies.
• Set and monitor career development plans and annual performance evaluation, with monthly check points. Apply HR and EHS policies as per local legislation.
• Actively participated to GBS business and operational redesign, part of company organizational split (Hewlett Packard and Hewlett Packard Enterprise) 2014-2015

• Actively supported the team in reaching the highest standard of customer service, with 95% percentage in Customer Experience indicators.
• Assist team members in escalations resolution, acting as the first point of referral for any queries, ensuring agreed level of Key Performance Indicators.
  
• Assist and advise manager to achieve objectives and maintain team productivity, achieving a good rapport between operational team and business management.