Summary
Overview
Work History
Education
Skills
Driving License Date
Timeline
Generic
Madalina Dochia

Madalina Dochia

Office Manager
Bucharest

Summary

Problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Office manager

PragmaticPlay
4 2021 - Current
  • Ensure smooth running of the office and help to improve company procedures and day-to-day operation
  • Scheduling meetings and appointments within the office
  • Organizing office layout and ordering stationery and equipment
  • Maintaining office condition and arranging necessary repairs
  • Update and maintain office policies as necessary
  • Organize office operations and procedures
  • Ensure that all items are invoiced and paid on time
  • Manage contract and price negotiations with office vendors, service providers and office lease
  • Provide general support to visitors
  • Assist onboarding process for new hires
  • Address employees queries regarding office management issues

(e.g. Stationery, hardware and travel arrangements)

  • Liaise with facility management vendors, including cleaning, catering and security services
  • Plan in-house or off-site activities, like parties, celebrations and conferences.

Customer service

QCCS
01.2021 - 04.2021

Assistent manager

Videolink SRL
11.2020 - 01.2021

Dealer

All in poker club
09.2019 - 01.2021
  • To be able to deal the poker games, to ensure all bets are payed correctly and accurately, maintaining a high level of security when dealing on a table, fully respecting all the gamble procedures, balancing between focus to clients and game peace.

Pit boss

PTR Live Technology
03.2019 - 09.2019
  • Supervises, motivates and coaches company personel, monitoring staff level to ensure that games and tables are adequtely staffed for each shift, arranging staff rotation and breaks, locating substitute employees as necessary
  • Circulating among gaming tables to ensure that operations are conducted properly, that deales follow company procedures and that players and/or dealers are not involved in dishonest activity
  • Resolves player complaintes cordially regarding problems or disputes that may arise from gamimg tables
  • Prepares statistic on monitoring tables activity, as well as daily, mounthly and any other reports required by the company's management
  • Enforces all table gaming policies and procedures established by the company
  • Assist in trainig new dealers/shufflers and evaluate their perfomances.

CAGE MANAGER

PLATINUM CASINO SRL - ROYAL
01.2017 - 03.2019
  • Position Overview: to ensure the smooth operation of the Casino Cage and all other accounting related aspects, in accordance with established policies and procedures
  • Primary Job Functions: - To consistently provide quality services exceed the expectations of our guests
  • Courtesy
  • Respect
  • To be prepared for all eventualities, and aim to anticipate our customers' needs
  • Handle all transactions with Guests in a friendly and professional manner, thereby setting the standard for all Cashiers to emulate
  • Safeguard company assets by assuming responsibility for the Casino's main vault and all its contents
  • Possess the ability to balance the Casino main bank and assist with revenue counts while demonstrating a high level of organization and neatness, in addition to accuracy and velocity
  • Manage cash and all other forms of payment systems in accordance with procedures and policies, with security and customer service the highest of priorities
  • Complete all required documentation and reports in accordance with the policy and procedures Deposit Summary; Monthly Reports; Yearly to Date Reports; Financial Statement Reports, legaly requested reports etc
  • Provide training / coaching to all Cashiers to ensure that they are aware of company policy and procedures in respect of accounting, security and guest services -monitoring, evaluating, disciplining and / or counseling of all accounting staff as per current policy and procedure
  • Additional Responsibilities- Assist the Casino Manager in monitoring the Casino payrol

CAGE MANAGER

PALACE CASINO SRL
04.2016 - 11.2016

ASSISTENT CAGE MANAGER

SC PLATINUM CASINO SRL
04.2009 - 03.2016
  • Position Overview: to ensure the smooth operation of the Casino Cage and all other accounting related aspects, in accordance with established policies and procedures
  • Handle all transactions with Guests in a friendly and professional manner, thereby setting the standard for all Cashiers to emulate
  • Safeguard company assets by assuming responsibility for the Casino's main vault and all its contents
  • Possess the ability to balance the Casino main bank and assist with revenue counts while demonstrating a high level of organization and neatness, in addition to accuracy and velocity
  • Manage cash and all other forms of payment systems in accordance with procedures and policies, with security and customer service the highest of priorities
  • Complete all required documentation and reports in accordance with the policy and procedures - Provide training / coaching to all Cashiers to ensure that they are aware of company policy and procedures in respect of accounting, security and guest services

HEAD CASHIER

SC PLATINUM STAR SRL
03.2006 - 04.2009
  • Position Overview: to ensure the smooth operation of the Casino SLOT Cage and all other accounting related aspects, in accordance with established policies and procedures
  • Handle all transactions with Guests in a friendly and professional manner, thereby setting the standard for all Cashiers to emulate
  • Safeguard company assets by assuming responsibility for the Casino's main vault and all its contents
  • Possess the ability to balance the Casino main bank and assist with revenue counts while demonstrating a high level of organization and neatness, in addition to accuracy and velocity
  • Manage cash and all other forms of payment systems in accordance with procedures and policies, with security and customer service the highest of priorities
  • Complete all required documentation and reports in accordance with the policy and procedures - Provide training / coaching to all Cashiers to ensure that they are aware of company policy and procedures in respect of accounting, security and guest service

CASHIER

SC QEEN CASINO SRL
05.2005 - 06.2007
  • To perform the transactions accurate at all times: Chip Handling & Payout Techniques at an exceptional level of organization and neatness in addition to accuracy and velocity
  • To be able to Balance Bank, to organize bank funds,to understand the bank operation, -to be able to operate under pressure- to cope with varying degrees of business, producing accurate information in a timely fashion, with a greater share of guest service, and to work with minimum supervision- to perform confidently, accurately with efficiency and a smile
  • Interacting with clients in the casino environment, working under pressure with 100 % accuracy and velocity while execute transactions.

CASHIER

SC QUEEN INVESTMENT SRL
10.2003 - 04.2005
  • To perform the transactions accurate at all times: Chip Handling & Payout Techniques at an exceptional level of organization and neatness in addition to accuracy and velocity
  • To be able to Balance Bank, to organize bank funds,to understand the bank operation, -to be able to operate under pressure- to cope with varying degrees of business, producing accurate information in a timely fashion, with a greater share of guest service, and to work with minimum supervision- to perform confidently, accurately with efficiency and a smile
  • Interacting with clients in the casino environment, working under pressure with 100 % accuracy and velocity while execute transactions.

receptionist

S.C. Queen Inv.Inc
09.2003 - 09.2003

Education

Undergraduate - Law

Universitatea Bucureşti

Skills

  • Policy Implementation

  • Scheduling and calendar management

  • Inventory Control

  • Team Collaboration

  • Onboarding and Orientation

  • Documentation And Reporting

  • Mail handling

  • Positive Attitude

  • Reliability

  • Analytical Thinking

  • Administrative Support

  • Customer Relationship Management

  • Effective Communication

  • Office Administration

  • Documentation and control

  • Database Administration

  • Workflow Optimization

Driving License Date

09/29/2002

Timeline

Customer service

QCCS
01.2021 - 04.2021

Assistent manager

Videolink SRL
11.2020 - 01.2021

Dealer

All in poker club
09.2019 - 01.2021

Pit boss

PTR Live Technology
03.2019 - 09.2019

CAGE MANAGER

PLATINUM CASINO SRL - ROYAL
01.2017 - 03.2019

CAGE MANAGER

PALACE CASINO SRL
04.2016 - 11.2016

ASSISTENT CAGE MANAGER

SC PLATINUM CASINO SRL
04.2009 - 03.2016

HEAD CASHIER

SC PLATINUM STAR SRL
03.2006 - 04.2009

CASHIER

SC QEEN CASINO SRL
05.2005 - 06.2007

CASHIER

SC QUEEN INVESTMENT SRL
10.2003 - 04.2005

receptionist

S.C. Queen Inv.Inc
09.2003 - 09.2003

Office manager

PragmaticPlay
4 2021 - Current

Undergraduate - Law

Universitatea Bucureşti
Madalina DochiaOffice Manager