Madalina Ionita

• Delivered informative presentations on various insurance products, enhancing client awareness and understanding.
• Identified cross-selling opportunities whilst maintaining a keen focus on client requirements.
• Evaluated risk factors and recommended appropriate coverage to ensure client protection.
• Assisted customers in understanding complex insurance policies for increased satisfaction.
• Identified client needs and developed bespoke solutions and underwriting contracts.
• Adapted quickly to regulatory changes in the insurance sector; maintained compliance at all times.
• Educated clients about policy details and answer queries accurately to enhance their decision-making process.

• Delivered exceptional customer service, resulting in repeat business and referrals.
• Facilitated open house viewings for potential buyers to engage interest.
• Liaised with solicitors for smooth completion of contracts.
• Promoted properties via various advertising mediums, increasing visibility in the market.

• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Coordinated events and parties to increase restaurant revenue.
• Ensured compliance to health and safety regulations for safe dining environment.

Company Profile:

• 5-story shopping mall with 37 retail units

• Residential compound with 8 rental houses

• 3-floor rental apartment building

• Construction division and multiple hospitality units

Key Responsibilities:

• Co-developed and launched new business ventures.

• Standardized HQ procedures and optimized operations.

• Opened and managed:

▪ Beach bar

▪ Chinese restaurant

▪ African shop

▪ Full-service spa

• Oversaw all business units: cinemas, lounge, conference hall, restaurant, bar, real estate, spa, construction.

• Managed vendor contracts, lease agreements, financial operations.

• Supervised 90+ employees and 10 business unit managers.

• Directed marketing, sales, product development.

• Oversaw logistics for expatriate staff.

• Negotiated contracts with external partners for mutual benefits.
• Directed staff training programmes to ensure competency and skill development.
• Oversaw financial management operations, ensuring fiscal stability.
• Established budgets based on historical, current and forecasted business data.

• Implemented cost reduction strategies, ensuring financial sustainability.
• Formulated strategic plans to drive business growth.
• Collaborated with cross-functional teams, fostering productive working relationships.
• Created detailed financial reports for senior management review.
• Negotiated contracts with suppliers, securing favourable terms.
• Facilitated staff training sessions to boost performance levels.
• Recruited and managed senior staff with focus on delivering clear results.
• Served as official representative of organisation to public groups or government agencies.

• Devised budget plans, ensured financial stability of the business.
• Resolved complex business problems by utilising analytical skills,.
• Utilised social media platforms for effective brand promotion and customer engagement.
• Implemented efficient inventory control systems for streamlined stock management.
• Managed daily operations to ensure smooth running of the business.
• Built strong client relationships, led to repeat business and referrals.
• Identified new business opportunities to increase revenue.
• Coordinated staff training for improved productivity and customer service.
• Collaborated with marketing personnel to identify and promote brand mission, values and vision.

• Conducted regular meetings with staff; communicated updates and received feedback.
• Ensured compliance to health and safety regulations for safe dining environment.
• Coordinated events and parties to increase restaurant revenue.
• Increased table turnover rate with efficient floor management.
• Trained new team members, enhanced service quality.
• Managed daily operations for smooth restaurant functioning.
• Tracked key performance indicators on a weekly basis; identified areas needing improvement.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Completed accurate end-of-day financial routines for cash and card transactions.

• Increased table turnover rate with efficient floor management.
• Tracked key performance indicators on a weekly basis; identified areas needing improvement.
• Planned menu changes seasonally for fresh dining options throughout the year.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Managed daily operations for smooth restaurant functioning.
• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

• Welcomed and assisted high-profile clients, ensuring premium guest experience.

• Coordinated reservations (restaurants, transport, guest services).

• Partnered with marketing for events and VIP promotions.

• Managed customer database and exclusive invitations.

• Facilitated VIP hotel room upgrades.

• Maintained accurate logs of visitor entries for security purposes.
• Handled appointment scheduling to ensure smooth daily operations.
• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Maintained accurate and up-to-date records for smooth handovers.