Madalina Manole

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.

Accurate cashier with friendly disposition and excellent people skills, attention to detail, and multitasking talents at Frankfurt Terminal 2 airport McDonalds

• Front end cashier/cash handling
• Never recorded cash register shortage
• Delivered prompt, friendly customer service
• Helped improve overall McDVoice survey result from satisfied to very satisfied
• Assisted with maintaining cleanliness in line with company standards
• Contributed to exceeding standards in all internal quality checks
• Key achievement: achieved 90% customer satisfaction score on average
• Frankfurt Terminal 2 airport McDonalds

Types of duties I was doing in Prinstead :

-observing,monitoring and recording patients conditions by taking temperatures,pulse , respirations and weight .

-communication with patients,relatives and caregivers.

-assisting with clinical duties.

-personal care including infection prevention and control,food,personal hygiene,and overall reassurance ,comfort and safety.

-promoting positive mental/physical/nutritional health with patients .

-checking and ordering supplies.

In South Africa Lodge company I had the following duties :

• Facilitate individual and group therapy sessions
• Monitor progress throughout the treatment plan
• Collaborate on intervention plans with other mental health specialists, doctors, nurses, and social workers
• Follow up with psychiatrists and attending physicians for clients admitted to the hospital
• Identify and prevent behaviors that impede recovery
• Assist family members and primary caregivers in managing mental behavioural challenges

In San Secondo I had the following responsibilities:

-To serve food and beverage to guest's assigned station according to the presented service procedures

-Meet, greet and seat the guests in a friendly, courteous and efficient manner without delays

-Clear and reset tables after the guests have departed

-Acknowledge all departing guests and indicate appreciation for the guest’s visit and for their patronage

-As a Food & Beverage Team Member I was working within both the restaurant and bar areas on a variety of shifts

-Take guests orders and accurately input into the micros system

-Ensure that all cutlery, crockery and glassware were clean and polished to a high standard before and after service

-As a Food & Beverage Team Member I was acting in a professional manner and I was up to date with positive sales techniques and up-sell at all times