Blue Yonder (Space Planning)
Madalina Gabriela Ursulescu
Digital Merchandising Analyst
Bucharest
Summary
Innovative Digital Merchandising Specialist with a forward-thinking approach, leveraging 2 years of expertise in Space Planning for retail sector businesses and 3 years of exceptional Customer Support experience serving a diverse clientele and driving business growth. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in JDA, Blue Yonder, Microsoft Excel, Power BI and Photoshop Elements.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Digital Merchandising Analyst
Molson Coors GBS
09.2022 - Current
- Conduct space and distribution opportunity analyses for store showcases and shelves
- Effectively communicate findings and opportunities to stakeholders
- Prepare and deliver final planograms for store-level execution
- Utilize extensive Microsoft Excel knowledge for data analysis
- Demonstrate proficiency in image processing and editing with Adobe Photoshop Elements
- Engage in ongoing Power BI training to enhance analytical capabilities
Customer Support Specialist (with English)
Playtika
09.2020 - 09.2022
- Assist customers through e-mail ticketing system and live chat
- Identify and troubleshoot technical difficulties using designated software
- Ensure high levels of customer retention and actively manage complaints
- Monitor trends and generate bug reports to support continuous improvement
- Utilize tools such as Jira, Tableau, and Back Office to enhance operational efficiency.
Customer Support Specialist (with English)
Playtika
11.2018 - 08.2019
- Assist customers through e-mail ticketing system and live chat
- Identify and troubleshoot technical difficulties using designated software
- Ensure high levels of customer retention and actively manage complaints
- Monitor trends and generate bug reports to support continuous improvement
- Utilize tools such as Jira, Tableau, and Back Office to enhance operational efficiency.
Teaching Assistant Internship
International House Bucharest
01.2016 - 06.2017
- Observe English lessons
- Prepare English lessons and present them to groups of children and adults
- Acquire organisational skills by preparing interesting lesson plans
- Present the lessons in captivating ways that spark discussions and debates with the students.
Education
Master’s Degree - Intercultural Communication in the Creative Industries
University of Roehampton
London, UK 01.2019 - 04.2020
Bachelor’s Degree - Japanese Language and Literature
The Faculty of Foreign Languages And Literatures, University of Bucharest
Bucharest, Romania 01.2015 - 04.2018
High School - Technician in Economic Activities
Virgil Madgearu Economic College
Ploiești, Romania 01.2011 - 04.2015
Skills
Space Planning
undefinedAccomplishments
- Being selected for a project about regional brands at Doshisha University in Kobe, Japan (2016)
- Successfully completed the ‘Beyond Customer Service’ training (2022) and a Power BI training (2024)
- Certifications: JLPT (Japanese-Language Proficiency Test) level N3; IELTS (International English Language Testing System) level C1
Projects
Teaching Assistant Internship, International House Bucharest, Bucharest, 01/2016, 06/2017, Observe English lessons, Prepare English lessons and present them to groups of children and adults, Acquire organisational skills by preparing interesting lesson plans, Present the lessons in captivating ways that spark discussions and debates with the students
The university students’ forum for establishing regional brand: Kansai and Bucharest, Kyoto, Japan, Kyoto, Japan, 11/2016, Deliver a presentation at Doshisha University in Kyoto, Japan about the differences regarding regional brand, after conducting extensive research, Organise a booth to promote Romanian products to Japanese students at the Doshisha University festival
Promote multiculturalism and inclusivity through different types of Art (music, filmmaking) Youth Exchange - 21st Century Grassroots Art, South Downs, United Kingdom, South Downs, United Kingdom, 01/2018, Promote multiculturalism and inclusivity through different types of Art (music, filmmaking, drawing, painting etc.), Learn about other countries and cultures by interacting with people from different backgrounds, Promote Romanian culture by organising a cultural evening
Software
Adobe Photoshop
Adobe InDesign
Power BI
Microsoft Excel
Microsoft Power Point
Jira
Tableau
Certification
IELTS C1
Timeline
Digital Merchandising Analyst
Molson Coors GBS
09.2022 - Current
Customer Support Specialist (with English)
Playtika
09.2020 - 09.2022
Master’s Degree - Intercultural Communication in the Creative Industries
University of Roehampton
01.2019 - 04.2020
Customer Support Specialist (with English)
Playtika
11.2018 - 08.2019
Teaching Assistant Internship
International House Bucharest
01.2016 - 06.2017
Bachelor’s Degree - Japanese Language and Literature
The Faculty of Foreign Languages And Literatures, University of Bucharest
01.2015 - 04.2018
High School - Technician in Economic Activities
Virgil Madgearu Economic College
01.2011 - 04.2015
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