Learning languages, rollerskating, books, long walks, dining out
Małgorzata Anna Zawacka
Back Office Analyst
Bucharest ,Ilfov
Summary
Global professional with extensive experience living abroad for 15 years in six different countries, showcasing adaptability and rapid learning capabilities. Effective team player with a strong respect for organizational culture. Expertise in assessing client requirements and providing timely, effective solutions. Focused on driving results and improving client relationships.
Overview
2018
2018
years of professional experience
7
7
Languages
Work History
Back Office Agent With Polish Language
Goodyear Tire & Rubber
2021 - 2027
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Brand Ambassador With Portuguese
Shorelabs Poland
Poland
2018 - 2026
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Senior Data Analyst With Portuguese Language
Amazon
Iasi
2020 - 2021
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
English Language Instructor
Mr Rabbit English School
Toruń
2018 - 2020
- Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
Project worker
Fidesco International
Luena
03.2016 - 02.2018
- Coordination of a local project supporting homeless children, acquiring funds for alphabetization, implementation of a cooperation with local journalists, leading a course on communication and journalism
Employee
Michelin
Bucharest
11.2014 - 01.2016
- Marketing and customer service, consultancy of international clients, finance management, project evaluation and management
Employee
Youth Development Center – IB Club
Baku
02.2014 - 09.2014
- Planning and conducting of English lessons, preparation of teaching materials, student assessment, class management
Employee
British Culture Language Schools
Bursa
02.2012 - 09.2013
- Planning and conducting of English lessons, preparation of teaching materials, student assessment, class management
Intern
International Ocean Institute
Msida
06.2011 - 09.2011
- Public relations, change management and organizational development
Education
Master Studies - International Relations
University of Torun
Torun, Poland09-2011
Exchange Semester - undefined
Çukurova University
Turkey02-2011
Bachelor Studies - Culture Studies
University of Torun
Torun, Poland06-2009
Skills
- Microsoft Office proficiency
- Content management expertise
- Database knowledge
- Public relations via social media
Disclaimer
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended. Torun, February 2018
Interests
Timeline
Project worker
Fidesco International
03.2016 - 02.2018
Employee
Michelin
11.2014 - 01.2016
Employee
Youth Development Center – IB Club
02.2014 - 09.2014
Employee
British Culture Language Schools
02.2012 - 09.2013
Intern
International Ocean Institute
06.2011 - 09.2011
Master Studies - International Relations
University of Torun
Exchange Semester - undefined
Çukurova University
Bachelor Studies - Culture Studies
University of Torun
Back Office Agent With Polish Language
Goodyear Tire & Rubber
2021 - 2027
Brand Ambassador With Portuguese
Shorelabs Poland
2018 - 2026
Senior Data Analyst With Portuguese Language
Amazon
2020 - 2021
English Language Instructor
Mr Rabbit English School
2018 - 2020