Summary
Overview
Work History
Education
Skills
Disclaimer
Interests
Timeline
Generic
Małgorzata Anna Zawacka

Małgorzata Anna Zawacka

Back Office Analyst
Bucharest ,Ilfov

Summary

Global professional with extensive experience living abroad for 15 years in six different countries, showcasing adaptability and rapid learning capabilities. Effective team player with a strong respect for organizational culture. Expertise in assessing client requirements and providing timely, effective solutions. Focused on driving results and improving client relationships.

Overview

2018
2018
years of professional experience
7
7
Languages

Work History

Back Office Agent With Polish Language

Goodyear Tire & Rubber
2021 - 2027
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Brand Ambassador With Portuguese

Shorelabs Poland
Poland
2018 - 2026
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Senior Data Analyst With Portuguese Language

Amazon
Iasi
2020 - 2021
  • Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
  • Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.

English Language Instructor

Mr Rabbit English School
Toruń
2018 - 2020
  • Provided support to students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation with self-guided exercises.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
  • Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.

Project worker

Fidesco International
Luena
03.2016 - 02.2018
  • Coordination of a local project supporting homeless children, acquiring funds for alphabetization, implementation of a cooperation with local journalists, leading a course on communication and journalism

Employee

Michelin
Bucharest
11.2014 - 01.2016
  • Marketing and customer service, consultancy of international clients, finance management, project evaluation and management

Employee

Youth Development Center – IB Club
Baku
02.2014 - 09.2014
  • Planning and conducting of English lessons, preparation of teaching materials, student assessment, class management

Employee

British Culture Language Schools
Bursa
02.2012 - 09.2013
  • Planning and conducting of English lessons, preparation of teaching materials, student assessment, class management

Intern

International Ocean Institute
Msida
06.2011 - 09.2011
  • Public relations, change management and organizational development

Education

Master Studies - International Relations

University of Torun
Torun, Poland
09-2011

Exchange Semester - undefined

Çukurova University
Turkey
02-2011

Bachelor Studies - Culture Studies

University of Torun
Torun, Poland
06-2009

Skills

  • Microsoft Office proficiency
  • Content management expertise
  • Database knowledge
  • Public relations via social media

Disclaimer

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended. Torun, February 2018

Interests

Learning languages, rollerskating, books, long walks, dining out

Timeline

Project worker

Fidesco International
03.2016 - 02.2018

Employee

Michelin
11.2014 - 01.2016

Employee

Youth Development Center – IB Club
02.2014 - 09.2014

Employee

British Culture Language Schools
02.2012 - 09.2013

Intern

International Ocean Institute
06.2011 - 09.2011

Master Studies - International Relations

University of Torun

Exchange Semester - undefined

Çukurova University

Bachelor Studies - Culture Studies

University of Torun

Back Office Agent With Polish Language

Goodyear Tire & Rubber
2021 - 2027

Brand Ambassador With Portuguese

Shorelabs Poland
2018 - 2026

Senior Data Analyst With Portuguese Language

Amazon
2020 - 2021

English Language Instructor

Mr Rabbit English School
2018 - 2020
Małgorzata Anna ZawackaBack Office Analyst