Marcel-Daniel Bates

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Spearheaded the integration of new WBS (Work Breakdown Structure) entries for clients, enhancing the team's ability to effectively allocate and monitor project efforts.
• Developed and implemented annual patching calendars for each client, ensuring systematic and timely updates while minimizing disruptions.
• Played a key role in identifying and implementing cost reduction initiatives, optimizing operational expenses for clients.
• Delivered data exports for waste management and collaborated with cross-functional teams to drive process improvements, resulting in significant waste reduction.
• Created comprehensive and user-friendly technical documentation, streamlining procedural workflows and enhancing team efficiency in execution.
• Partnered with the automation team to identify and automate repetitive processes, driving operational efficiency and reducing manual effort.
• Actively engaged in daily administrative discussions, offering proactive solutions to address challenges and ensure smooth operations.
• Contributed to client cost reduction strategies through targeted optimization efforts, resulting in measurable savings.

Incident Monitoring and Resolution (Level 1)

• Monitor and resolve incidents across various systems, including Linux, MSSQL, MySQL, Backup, SAP, Oracle, and Windows, following established procedures.
• Handle proactive tasks, including the implementation of new procedures to improve system reliability and performance.
• Identified and corrected system faults to minimize operational system downtime.
• Implemented quality control measures to ensure the highest level of product integrity and reliability.

Linux System Administration

• Perform basic Linux administration tasks such as user management and system monitoring.
• Analyze system utilization (memory, CPU, filesystems) to ensure optimal performance and resource allocation.

Virtual Machine Setup and Configuration

• Install and configure new Virtual Machines for Windows environments, ensuring proper integration and functionality.

Customer Request Management

• Create and manage customer request tickets, ensuring timely resolution and follow-up.

Training and Knowledge Sharing

• Coordinate and conduct training sessions for new team members onboarded into the project, ensuring smooth transitions and knowledge transfer.

Process Improvement and Documentation

• Continuously identify opportunities for process improvement and contribute innovative ideas.
• Create and maintain comprehensive technical documentation to support team operations and knowledge sharing.

• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.

• Assisted with special events and programs.