Marco Tibel
Constanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Italian language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Project Assistant - Remote
GRS
11.2022 - 02.2023
- Maintained open communication by presenting regular updates on project status to customers.
Casino Security Officer
Anonymous Crew Srl
07.2022 - 01.2023
- Watched for irregular or unusual conditions to prevent safety hazards.
- Permitted authorized persons to enter property and monitored entrances and exits.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
Shisha Attendant
Self-Employed
08.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Summer Camp Coordinator
Self-Employed
06.2018 - 09.2018
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Planned activities, events and field trips to enrich student development.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
Customer Service Representative
Telus International
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Liceul Tehnologic Ioan N. Roman
Constanta06.2022
High School Diploma -
Istituto Superiore Istruzione Secondaria Mattiussi
Pordenone, Italy.06.2021
Skills
- MS Office
- Self-Motivated
- Decision-Making
- Teambuilding
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
Languages
Romanian, Italian
Native language
English
Upper intermediate
B2
Hobbies
Playing Rugby, Playing instruments, Reading.
Timeline
Customer Service Representative
Telus International
01.2023 - Current
Project Assistant - Remote
GRS
11.2022 - 02.2023
Shisha Attendant
Self-Employed
08.2022 - 10.2022
Casino Security Officer
Anonymous Crew Srl
07.2022 - 01.2023
Summer Camp Coordinator
Self-Employed
06.2018 - 09.2018
High School Diploma -
Liceul Tehnologic Ioan N. Roman
High School Diploma -
Istituto Superiore Istruzione Secondaria Mattiussi
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