Maria-Alexandra Coporan
Manager
Bucuresti
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
27
27
years of post-secondary education
2
2
Certifications
Work History
Store Manager
Swarovski
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Store Manager
Swarovski
05.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reported issues to higher management with great detail.
Cashier
Swarovski
08.2019 - 05.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain aclean, well-stocked store environment.
- Upsold additional products and services to customers, increasing revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
Brand Promoter
Emblema Retail Solutions
06.2017 - 09.2018
- Participated in various campaigns through which I have promoted following brands: Scholl, Veet, Air Wick, Semana, Loncolor, Vanish, Adidas, Poiana.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained accurate records of promotional events and customer interactions.
Volunteer
Proedus
10.2016 - 09.2017
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Assisted with special events and programs.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Mentored new volunteers, fostering supportive and inclusive team environment.
Volunteer
SNSPA-Online Impression Management
05.2016 - 09.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Master of Project Managements - Master of Projects Managements
Bucharest University of Economic Studies
Bucharest, Romania 04.2023 - Current
Bachelor of Management Studies - Management
Bucharest University of Economic Studies
Bucharest, Romania 04.2001 - 04.2022
High School Diploma -
High School "Stefan Odobleja"
Bucharest, Romania 04.2014 - 04.2019
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Retail Inventory Management
Shift Scheduling
Friendly and Positive
Problem-solving abilities
Recruiting and Hiring
Marketing and Promotions
Order Management
Leadership Development
Certification
Bachelor of Management, 07/2022
Other Information
Hobby-Reading, music, walks, TV shows.
Personal Information
Driving License: B
Languages
Romanian
Native language
Română
Proficient
C2
Engleză
Upper intermediate
B2
Volunteer Experience
Proedus, 09/2014, 09/2016
Software
Excel, Word, PPT, Rompos, Gestpos, OMC
Timeline
Store Manager
Swarovski
05.2023 - Current
Master of Project Managements - Master of Projects Managements
Bucharest University of Economic Studies
04.2023 - Current
Assistant Store Manager
Swarovski
05.2022 - 05.2023
Cashier
Swarovski
08.2019 - 05.2022
Brand Promoter
Emblema Retail Solutions
06.2017 - 09.2018
Volunteer
Proedus
10.2016 - 09.2017
Volunteer
SNSPA-Online Impression Management
05.2016 - 09.2016
High School Diploma -
High School "Stefan Odobleja"
04.2014 - 04.2019
Bachelor of Management Studies - Management
Bucharest University of Economic Studies
04.2001 - 04.2022
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