Maria Fusaru
Cluj-Napoca
Summary
With a background in food and drink sales and serving, I have aquired excellent skills that overlap with the skillset necessary for a receptionist. These include strong customer service and communication skills, more specifically greeting and engaging with customers, answering questions and providing recommendations, ensuring a pleasant experience. My role required me to handle multiple tasks simultaneously, such as managing transactions, mantaining an organized display, and keeping track of inventory.
Additionally, I honed my ability to stay calm under pressure, especially during peak hours, and to handle customer inquiries and concerns with professionalism and a friendly demeanor.
My experience working as a full-time student has equipped me with excellent time-management and multitasking skills, as well as adaptability and ability to quickly master new tasks and procedures.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Assistant
Lemnul Verde Cafenea
Cluj-Napoca
03.2024 - 06.2024
- Maintained knowledge of products and features to provide recommendations to customers.
- Promptly processed product returns and replacements, minimising wait times.
- Warmly greeted customers within seconds of arrival to maintain service efficiency.
- Maintained optimal store image through regular cleaning, organising and merchandising.
- Worked energetically to maintain efficient operations during peak trading hours.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Upsold additional products to increase average transaction values.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Waiter
Restaurant Michelangelo
Sighisoara
06.2021 - 08.2021
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Practiced healthy and safety measures to comply with regulations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Volunteer Youth Worker
Parohia Sighișoara VII, in collaboration with Școala Gimnazială „Zaharia Boiu”
Sighișoara
09.2017 - 03.2020
- Encouraged participation and engagement in planned activities.
- Used music, art and sensory experiences to encourage child expression.
- Set up outings and events according to children's favoured activities and hobbies.
- Safeguarded young people in line with national guidelines.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
- Adapted to changing emotional, social and mental health needs for responsive young adult support.
- Welcomed new and returning clients, cultivating inclusive space.
- Administered first aid, reporting incidents and near misses when required.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
Education
History
Universitatea Babeș-Bolyai
Cluj-Napoca, CJ 10.2023 -
Skills
Enthusiastic communicator
Customer assistance
Accurate money handling
Outstanding customer service
Memorisation and recall
Flexible
Calendar management
Data entry
Health and safety procedures
Professional appearance
Timeline
Sales Assistant
Lemnul Verde Cafenea
03.2024 - 06.2024
History
Universitatea Babeș-Bolyai
10.2023 -
Waiter
Restaurant Michelangelo
06.2021 - 08.2021
Volunteer Youth Worker
Parohia Sighișoara VII, in collaboration with Școala Gimnazială „Zaharia Boiu”
09.2017 - 03.2020