Summary
Overview
Work History
Education
Skills
Timeline
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Maria Fusaru

Cluj-Napoca

Summary

With a background in food and drink sales and serving, I have aquired excellent skills that overlap with the skillset necessary for a receptionist. These include strong customer service and communication skills, more specifically greeting and engaging with customers, answering questions and providing recommendations, ensuring a pleasant experience. My role required me to handle multiple tasks simultaneously, such as managing transactions, mantaining an organized display, and keeping track of inventory.

Additionally, I honed my ability to stay calm under pressure, especially during peak hours, and to handle customer inquiries and concerns with professionalism and a friendly demeanor.

My experience working as a full-time student has equipped me with excellent time-management and multitasking skills, as well as adaptability and ability to quickly master new tasks and procedures.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Sales Assistant

Lemnul Verde Cafenea
Cluj-Napoca
03.2024 - 06.2024
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Promptly processed product returns and replacements, minimising wait times.
  • Warmly greeted customers within seconds of arrival to maintain service efficiency.
  • Maintained optimal store image through regular cleaning, organising and merchandising.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Upsold additional products to increase average transaction values.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.

Waiter

Restaurant Michelangelo
Sighisoara
06.2021 - 08.2021
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Practiced healthy and safety measures to comply with regulations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Volunteer Youth Worker

Parohia Sighișoara VII, in collaboration with Școala Gimnazială „Zaharia Boiu”
Sighișoara
09.2017 - 03.2020
  • Encouraged participation and engagement in planned activities.
  • Used music, art and sensory experiences to encourage child expression.
  • Set up outings and events according to children's favoured activities and hobbies.
  • Safeguarded young people in line with national guidelines.
  • Helped with coordination and supervision of youth activities and delivered positive interventions.
  • Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
  • Adapted to changing emotional, social and mental health needs for responsive young adult support.
  • Welcomed new and returning clients, cultivating inclusive space.
  • Administered first aid, reporting incidents and near misses when required.
  • Planned fun exercise classes for varying ages, abilities and fitness levels.

Education

History

Universitatea Babeș-Bolyai
Cluj-Napoca, CJ
10.2023 -

Skills

Enthusiastic communicator

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Timeline

Sales Assistant

Lemnul Verde Cafenea
03.2024 - 06.2024

History

Universitatea Babeș-Bolyai
10.2023 -

Waiter

Restaurant Michelangelo
06.2021 - 08.2021

Volunteer Youth Worker

Parohia Sighișoara VII, in collaboration with Școala Gimnazială „Zaharia Boiu”
09.2017 - 03.2020
Maria Fusaru