Maria-Madalina Popelca
Sales / Marketing
Miami
Summary
I have extensive experience in marketing and sales, having led teams, developed strategies, and exceeded sales targets in roles like team leader and sales manager.
After moving to the U.S., I expanded my skills as a Customer Experience Specialist, contributing to social media initiatives and customer engagement.
With a Bachelor's Degree in Engineering and a Digital Marketing Certification, I bring a strong mix of analytical and creative skills, ready to drive growth and innovation in a marketing or sales role.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Experience Specialist
Sciarra Restaurant Group
06.2023 - 09.2024
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Delivered outstanding customer service, managing reservations and coordinating seating arrangements to optimize guest satisfaction.
- Collaborated with the marketing team to create engaging social media content and develop promotional ideas, boosting online visability.
- Analyzed customer feedback to identify trends and implement service improvements, increasing repeat business and customer loyalty.
- Asissted in developing and executing promotional events and campaigns, driving increased foot traffic and revenue.
Sales Manager
Prosol Engineering & Industrial Solutions
08.2021 - 05.2022
- Managed relationships with multiple suppliers and clients, ensuring seamless communication and mutually beneficial partnerships.
- Negotiated with suppliers to secure the best pricing and terms, optimizing profitability for the company.
- Conducted marketing research to identify competitive pricing strategies and ensure client satisfaction.
- Collaborated with clients to understand their needs and provided tailored product solutions.
Sales Expert
Philip Morris International
11.2020 - 08.2021
- Assisted customers in selecting products based on their needs, effectively communicating product benefits and features.
- Demonstrated in depth product knowledge to promote brand awareness and features.
- Achieved or exceeded sales goals on a consistent basis, contributing to the store's overall success.
- Mantained product displays, ensuring they were attractive and up to company standards.
Team Leader
BTL Events Solution SRL
10.2018 - 09.2020
- Recruited, trained and managed diverse teams for multiple marketing campaigns, ensuring alignment with project goals and deadlines.
- Developed and implemented marketing strategies, increasing customer engagement.
- Monitorized and analyzed sales data to evaluate campaign performance.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
Education
Certificate - Digital Marketing
Coursera By Google
04.2001 -
Bachelor's Degree in Engineering And Management - Mechanichal Engineering
Lucian Blaga University of Sibiu
Sibiu, Romania 04.2001 -
Skills
Leadership and Team Management
Timeline
Customer Experience Specialist
Sciarra Restaurant Group
06.2023 - 09.2024
Sales Manager
Prosol Engineering & Industrial Solutions
08.2021 - 05.2022
Sales Expert
Philip Morris International
11.2020 - 08.2021
Team Leader
BTL Events Solution SRL
10.2018 - 09.2020
Certificate - Digital Marketing
Coursera By Google
04.2001 -
Bachelor's Degree in Engineering And Management - Mechanichal Engineering
Lucian Blaga University of Sibiu
04.2001 -
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