Maria-Magdalena Irimia
Content Moderator
Brasov
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Recent graduate with foundational knowledge in public administration and management, hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Call Center Operator
DIGI Romania
07.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Barista
CH9 Brasov
06.2024 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
E-Commerce Personal Shopper
Carrefour Romania
10.2023 - 05.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Call Center Operator
Optima Solutions Services
08.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Participated in ongoing professional development opportunities to expand skill set and stay current on industry best practices for call center operations.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
Call Center Operator
CGS Romania
06.2023 - 07.2023
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Secretary's Assistant Intership
Universitatea Stefan Cel Mare Din Suceava
10.2021 - 05.2022
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Marketing Volunteer Assistent
Marketing Club Univ. Stefan Cel Mare Suceava
01.2021 - 03.2022
- Conducted market research to identify emerging trends and adjust marketing strategies accordingly.
- Managed social media accounts, consistently posting relevant content while engaging with followers in a timely manner.
- Analyzed campaign performance data to optimize future initiatives and improve overall effectiveness.
- Designed visually appealing promotional materials, enhancing the company''s professional image.
Education
Bachelor of Public Administration - Public Administration
University of Stefan Cel Mare Suceava
Suceava 04.2001 -
Skills
Customer communications
Problem-solving skills
Goal oriented
Resolving issues
Decision-making
Answering questions
Analytical
Sales expertise
Teamwork skills
Multitasking
Calm and professional under pressure
Certification
Marketing Assistent
Timeline
Call Center Operator
DIGI Romania
07.2024 - 10.2024
Barista
CH9 Brasov
06.2024 - 07.2024
E-Commerce Personal Shopper
Carrefour Romania
10.2023 - 05.2024
Call Center Operator
Optima Solutions Services
08.2023 - 10.2023
Call Center Operator
CGS Romania
06.2023 - 07.2023
Secretary's Assistant Intership
Universitatea Stefan Cel Mare Din Suceava
10.2021 - 05.2022
Marketing Volunteer Assistent
Marketing Club Univ. Stefan Cel Mare Suceava
01.2021 - 03.2022
Bachelor of Public Administration - Public Administration
University of Stefan Cel Mare Suceava
04.2001 -
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