Maria-Magdalena Popescu

• Mentored and coached 30+ QA team members, helping them develop key industry skills.
• Conducted training sessions for junior QA analysts, improving their expertise and efficiency.
• Implemented innovative QA methods, reducing review time and boosting accuracy.
• Fostered a culture of continuous improvement, ensuring alignment with business objectives.

• Managed and trained teams of 20+ members, focusing on quality improvement and professional growth.
• Optimized processes, leading to increased operational efficiency and error reduction.
• Acted as a liaison between teams, escalating and resolving critical issues to improve workflow.

• Led a team of 25+ members, ensuring we consistently met daily, weekly, and monthly performance goals.
• Introduced best practices that boosted team productivity by 10% and helped increase customer satisfaction by 35%.
• Created and delivered training programs that equipped team members with the skills needed to meet client expectations and improve performance.
• Regularly analyzed performance data to spot areas for improvement and led initiatives that enhanced process management.

• Resolved customer complaints with empathy, increasing loyalty and retention.
• Handled high-stress situations and disputes professionally.
• Improved customer satisfaction by addressing concerns quickly and providing clear information.
• Responded to product and service inquiries, ensuring accurate and timely assistance.
• Built strong customer relationships, leading to higher retention and positive feedback.
• Collaborated with teams to develop best practices for enhanced customer service.