Maria Neagu

In-depth analysis of player profiles as well as withdrawals

Detecting and reporting errors

Providing continuous feedback to improve quality

BackOffice,Microsoft Office,Apco,XFaces

• Assisted customers in resolving inquiries and issues through various communication channels.
• Documented customer interactions and feedback to improve service quality and efficiency.
• Collaborated with team members to address complex customer concerns effectively.
• Utilized CRM software to track support tickets and manage customer relationships.

• Managed daily operations to ensure efficient workflow and productivity.
• Coordinated team scheduling to optimize resource allocation and task completion.
• Oversaw inventory management, maintaining stock levels and reducing discrepancies.
• Implemented process improvements that enhanced operational efficiency and reduced delays.
• Trained new employees on company policies and operational procedures for seamless integration.