Maria Orzac

Customer Assistance
• Provide accurate and friendly information to customers regarding store layout, product availability, pricing, and promotions.
• Handle inquiries, complaints, and feedback in a professional and efficient manner.

Product and Service Support
• Assist with returns, exchanges, gift card activation, loyalty programs, and other customer service processes.
• Inform customers about ongoing offers, membership benefits, and store policies.
Communication and Coordination
• Liaise with other departments (e.g., stockroom, cashier, management) to resolve customer issues or locate products.
• Communicate updates or concerns to supervisors when necessary.
Administrative Tasks
• Maintain updated information brochures, store directories, and promotional materials at the info point.
• Keep records of customer interactions, issues, and resolutions as required.
Queue and Flow Management
• Help manage customer flow during peak hours, directing customers to appropriate service points to minimize waiting times.
Appearance and Cleanliness
• Ensure the info point is tidy, well-organized, and presents a professional appearance at all times.
Compliance and Confidentiality
• Adhere to company policies, health and safety standards, and data protection regulations when handling customer information.

• Monitored inventory levels at checkout and communicated restocking needs to management.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Processed customer transactions efficiently using POS systems.
• Assisted customers with inquiries and product selections to enhance shopping experience.
• Managed cash register operations, ensuring accuracy in daily cash handling.
• Maintained organized checkout area, adhering to cleanliness and safety standards.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.

• Operated gaming equipment, ensuring compliance with regulatory standards and company policies.
• Monitored customer transactions to maintain accuracy and prevent discrepancies.
• Proactively resolved disputes by thoroughly investigating discrepancies in bet outcomes and effectively communicating resolutions to affected parties.
• Contributed to revenue growth by upselling promotional offers and value-added services to customers.
• Implemented process improvements to enhance workflow efficiency in daily operations.
• Monitored betting operations to ensure compliance with regulations and internal policies.
• Processed customer bets accurately across multiple platforms to enhance user experience.

• Processed customer transactions accurately and efficiently at point of sale.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Assisted customers with inquiries, providing product information and support.
• Collaborated with team members to optimize workflow during peak hours.
• Managed cash handling procedures, ensuring accuracy in daily till reconciliations.
• Trained new staff on operational protocols and customer service best practices.
• Implemented process improvements that streamlined checkout operations and reduced wait times.
• Provided feedback to management on inventory levels and product availability concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.