MARIA ANTONIA FUNIERU
Bucharest,B
Summary
Adaptable and innovative professional with 5+ years of experience in client-focused roles. Known for excellence in client relations, sales, and driving revenue growth while enhancing overall client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Routing Manager
Titan International Wholesale
06.2023 - Current
- Efficiently manage direct communication with clients and vendors, ensuring prompt fulfillment of requests.
- Streamline internal processes for swift delivery of products/services to clients.
- Adaptability and flexibility in addressing client needs, with a rapid response to changes.
- Continuously optimize internal processes for prompt delivery and enhanced client satisfaction.
Routing and Account Manager
JIGSAW Telecom
06.2021 - 06.2023
- Successfully analyzed and maintained suppliers KPIs for cost-effective operations and heightened customer satisfaction.
- Streamlined reporting systems by documenting diverse stakeholder requirements for enhanced customer experience.
- Facilitated cross-functional communication, aligning teams with project goals to improve customer outcomes.
- Investigated and resolved customer inquiries, elevating service levels and overall satisfaction.
Customer Supply Chain
CYCLEON - REBOUND
08.2020 - 06.2021
- Utilized Power BI to create interactive dashboards, visualizing KPIs to ensure customer-centric excellence.
Worked closely with the customer success team to exceed client expectations and boost satisfaction.
Diligently monitored and emphasized supplier performance metrics, elevating supply chain management and contributing to an enhanced customer experience.
Took steps to improve service quality in EMEA warehouses, making operations more efficient and reliable for customers.
Pricing Specialist and Destination Manager
PTGI-ICS
10.2019 - 05.2020
- Actively maintained market competitiveness by collaborating closely with sales experts and conducting in-depth analysis of international voice traffic flow using Excel functions.
- Adapted pricing strategies to align with the specific needs and objectives of the company, resulting in improved revenue and profitability.
- Strengthened the planning and execution of the mass mailer process for customer rate sheets, optimizing communication and information distribution, leading to more efficient operations and improved customer service.
Senior NOC
Zaheen Telecom
04.2019 - 10.2019
- Conducted thorough investigations to pinpoint the root causes of customer issues, delivering comprehensive reports to management, thereby facilitating data-driven decision-making and continual improvement
- Successfully orchestrated on-boarding process for new employees, following a training framework that I designed and implemented, resulting in smoother transitions and accelerated integration of new team members.
NOC Support Engineer & Sales Professional
Zaheen Telecom
06.2017 - 07.2018
- Played a role in overseeing and managing pricing strategies for company's route services, contributing to revenue growth and cost optimization
- Aided carrier relationships on technical side for a better understanding of routing protocols
- Collaborated with cross-functional teams to identify and resolve network-related issues
- Conducted thorough investigations to pinpoint the root causes of customer issues, delivering comprehensive reports to management, thereby facilitating data-driven decision-making and continual improvement
- Actively engaged in review process, offering valuable insights that contributed to the enhancement of deliverables and overall project success
- Analyzed client and vendor performance using key indicators to improve collaborative partnerships.
Education
Political Science -
University of Bucharest
Bucharest, B06.2018
Skills
- Business Intelligence: Tableau, Power BI
- Agile
- SAP
- Data Analysis: Excel
- Microsoft Office package
- B2B Sales
- Market Research
Languages
English
Proficient
C2
German
Elementary
A2
Certification
- SAP for Beginners course | SAP ERP with practice
- Computer Science 101 – Master the Theory Behind Programming
- Microsoft Power BI Desktop for Business Intelligence
Timeline
Routing Manager
Titan International Wholesale
06.2023 - Current
Routing and Account Manager
JIGSAW Telecom
06.2021 - 06.2023
Customer Supply Chain
CYCLEON - REBOUND
08.2020 - 06.2021
Pricing Specialist and Destination Manager
PTGI-ICS
10.2019 - 05.2020
Senior NOC
Zaheen Telecom
04.2019 - 10.2019
NOC Support Engineer & Sales Professional
Zaheen Telecom
06.2017 - 07.2018
Political Science -
University of Bucharest
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