Maria Cristina Botezatu
Iasi
Summary
A dedicated and professional customer service specialist with a strong focus on customer satisfaction and teamwork. Adapting at promptly greeting customers, solving concerns, and ensuring positive customer experiences through active listening and assertiveness. Demonstrates exceptional skills in building rapport, working harmoniously with team members, and maintaining high standards of personal performance. Experienced in first aid, with a career goal to continue enhancing customer service excellence in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Cabin Crew
WIZZ AIR Malta Ltd.,
Iasi, Iasi
11.2022 - Current
- Providing high standard of customer service whilst prioritizing passenger safety.
- Managed in-flight situations demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Ensured passenger needs and comfort through efficient meal and drink services.
- Delivered comprehensive safety presentations for enhanced onboard security awareness.
- Updated passengers about travel details like weather conditions or flight delays promptly, fostering trust and transparency in communication.
- Provided assistance during turbulence or bad weather conditions calming anxious passengers.
- Assured passengers through behaviour and communication that safety and security is our outmost priority.
Customer advisor/Receptionist
Dentesse Dental Clinic
Iasi, Iași
03.2022 - 08.2022
- Enhanced patient experience by providing proffesional and customer-oriented service.
- Managed appointment bookings for efficient clinic operations.
- Maintained tidy and organised reception area for professional appearance.
- Assisted with dental health education materials to increase patient understanding.
- Handled phone calls, resulting in effective communication with clients.
- Processed medical forms accurately to ensure correct patient information.
- Ensured confidentiality of patient data by following regulations diligently.
- Coordinated reminders for upcoming appointments to reduce missed visits.
Dental Assistant
Abou Abbass Abou
Iasi, Iași
02.2020 - 03.2021
- Ensured clean and sterile environment for patients by adhering to infection control protocols.
- Assisted dentists with complex procedures, improving efficiency.
- Prepared patients for treatments or check-ups, ensuring their comfort.
- Maintained patient records under strict confidentiality rules to provide privacy.
- Worked with various dental technologies, enhancing practice capabilities.
- Scheduled appointments efficiently, minimising waiting times for patients.
- Managed inventory of dental supplies, reducing instances of shortage.
- Collaborated effectively with other clinic staff, facilitating smooth operations.
- Handled patient queries and concerns with empathy and professionalism.
Education
Bachelor of Arts - Language and Literature
''Alexandru Ioan Cuza'' University
Iasi, Romania 09.2024 -
General Healthcare Assistant - Health and Pedagogical Assistance
'Grigore Ghica Voda' Post Secondary Health School
Iasi, Romania 09.2019 - 08.2022
Food Product Analysis Technician, High School - Natural Resources and Environmental Protection
''Dimitrie Cantemir'' Agricultural College
Husi, Vaslui 06.2015 - 06.2019
Skills
- A people-person, I can ensure the needs of others in a professional, enthusiastic and caring manner by anticipating needs, coping with problems calmly, showing understanding and tolerance
- Teamwork, I can build rapport and work harmoniously with colleagues and effectively comunicate to achieve team-focused outcomes in an envolved and positive way
- Professional and responsible, I can set high standards for personal performance and customer service that are consistent and achievable
- Solving customer concerns
- Customer service
- Very good multilingual communication
- First Aid care
- Active listening
- Assertiveness
- Safety orriented aviation work attitude
Languages
Romanian
Native language
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Bachelor of Arts - Language and Literature
''Alexandru Ioan Cuza'' University
09.2024 -
Cabin Crew
WIZZ AIR Malta Ltd.,
11.2022 - Current
Customer advisor/Receptionist
Dentesse Dental Clinic
03.2022 - 08.2022
Dental Assistant
Abou Abbass Abou
02.2020 - 03.2021
General Healthcare Assistant - Health and Pedagogical Assistance
'Grigore Ghica Voda' Post Secondary Health School
09.2019 - 08.2022
Food Product Analysis Technician, High School - Natural Resources and Environmental Protection
''Dimitrie Cantemir'' Agricultural College
06.2015 - 06.2019
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