Maria Elena Arvinte
Iasi,BV
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes.
Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Skilled in problem-solving and team leadership, consistently exceeding performance goals and customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
HCLTech
10.2021 - 11.2024
- Project Management
- Successfully managed cross-functional teams: 88 members (28 members in the execution of Marketing operations, and 60 members in the execution of Content Moderation), ensuring alignment with organizational metrics and monitoring customer KPIs.
- Led day-to-day inflow of project requests, allocating resources based on availability, skill sets, and SLAs.
- Managed project timelines and milestones, adjusting schedules when needed to accommodate unforeseen changes while maintaining focus on scope and objectives.
- Improved team utilization by 15% in Content Moderation and increasing efficiency by streamlining task delegation and project coordination, and by 55% in Digital Marketing by proposing and implementing an automation method through Unified Routing, streamlining workflows and reducing manual intervention, allowing the organization to handle higher volumes of work without additional resources.
- Applied project management skills to ensure effective communication and collaboration across teams, resulting in seamless execution of marketing initiatives and 100% on-time project delivery.
- Managed stakeholder engagement through regular updates, including MBR, QBR, and SMR meetings, addressing concerns and ensuring projects met stakeholder expectations and requirements.
- Proactively identified risks and developed mitigation strategies, minimizing project delays and ensuring quality control across all stages.
- Delivered projects on time and within scope, consistently meeting or exceeding performance goals and customer expectations.
- People Management
- Led the recruitment, onboarding, and mentoring the employees, developing a high-performing team with a focus on engagement and retention.
- Implemented performance management strategies that resulted in a 24% increase in team satisfaction and retention rates.
- Fostered a culture of growth by mentoring team members, helping them align their personal goals with organizational objectives.
- Managed and motivated employees to be productive and engaged in work
- Regularly assessed team performance, providing actionable feedback to drive continuous improvement and maintain a high level of employee engagement.
- Continuous Improvement
- Implemented process improvements based on team feedback and performance metrics, resulting in a 12% improvement in team productivity.
- Led cross-functional teams in the execution of marketing campaigns and content moderation, ensuring deliverables met quality standards and stakeholder approval.
- Managed and motivated employees to be productive and engaged in work.
- Increased operational efficiency by proposing implementation of new methodologies, contributing to a reduction in project delivery time by 15%.
- Used continuous improvement methodologies such as Six Sigma to optimize project workflows and enhance collaboration across departments.
- Conducted regular review sessions to ensure quality assurance and mitigate risks, resulting in defect-free deliverables and high client satisfaction.
Team Lead
SCC
08.2015 - 10.2021
- Led a team of 14 employees, consistently meeting all SLAs and ensuring 95%+ team efficiency through performance management and continuous process improvement.
- Managed day-to-day operations, optimizing team workflows to enhance productivity and maintain a positive work environment that fostered high employee morale and collective success.
- Managed a diverse portfolio of 400+ customers, strategically allocating resources, which led to a 20% increase in operational output.
- Collaborated with Service Delivery Managers to drive the strategic partnership approach, aligning project objectives with service delivery goals, which resulted in securing 17 new contracts and a 10% increase in client satisfaction.
- Played a pivotal role in client meetings, addressing concerns, and facilitating seamless collaboration between project management and service delivery teams, ensuring client satisfaction and long-term retention.
- Trained new team members by relaying information on company procedures.
- Promoted a positive work environment by foresting teamwork, open communication and employee recognition initiatives.
- Incident Management and Field Resource Management
- Provided Incident Management support, successfully managing the identification, logging, prioritization, assignment, and escalation of over 80.000 incidents monthly, reducing response time by 19%.
- Coordinated with engineering teams to manage field resources, ensuring timely resolution of technical issues and maintaining service levels that consistently exceeded expectations.
- Used strong problem-solving skills to manage stock resources, ensuring availability and timely delivery of parts and services, enhancing overall operational efficiency.
- As the single point of escalation, resolved complex issues quickly, driving high levels of client satisfaction and contributing to a 95%+ client retention rate.
Education
Bachelor - Economics And Business Administration
Alexandru Ioan Cuza University
IasiHigh School Diploma -
Economic College
Buzau, RomaniaSkills
- Team leadership
- Customer service
- Time management
- Decision-making
- Cross-functional teamwork
- Key performance indicators
- Stakeholder management
- Attention to detail
- Adaptability and flexibility
- Problem-solving
- Managing operations and efficiency
Certification
- ITIL Foundation Certificate in IT Service Management
- Project Management Professional (PMP)
- Six Sigma
- Certified People Manager
- Agile and Scrum Methodologies
- Conflict Management
- Decision Making
- Risk Management
Timeline
Manager
HCLTech
10.2021 - 11.2024
Team Lead
SCC
08.2015 - 10.2021
- ITIL Foundation Certificate in IT Service Management
- Project Management Professional (PMP)
- Six Sigma
- Certified People Manager
- Agile and Scrum Methodologies
- Conflict Management
- Decision Making
- Risk Management
Bachelor - Economics And Business Administration
Alexandru Ioan Cuza University
High School Diploma -
Economic College
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