Maria Magdalena Gradinaru

After my first year of working, the company launched the NEOS smart city solution which included the first mobile application for controlling the public lighting.

After the second year the solution got the TALQ certification

My resposibillities include:

• collaborating with the R&D team,
• Documented process flows and implemented requirements for functional improvements,
• assuring correspondence between project requirements the implementation plan
• Produced written documentation,and visual presentations to report data to influence key stakeholders.
• Defined customers and markets to support integral business operational mandates and policies.

Acquired skills : Business analysis, Business development, Product Ownership

• Cultivated strong customer relationships by delivering exceptional customer service.
• Addressed queries from existing clientele for responsive customer support and client retention.
• Produced final quotation packs to fully inform customers before closing sales.
• Followed up on sales quotes and potential leads within target timeframes.
• Conducted over the phone walkthroughs to explain processes and product benefits in-depth.
• Input orders onto internal system to maintain updated sales records.
• Facilitated regular communication to keep customers updated throughout sales process.

• Conducted detailed technical investigations and delivered documentation, information, and solutions for a wide range of technical issues.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Thrived as both a shift worker and a team player.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Proficient in Jira and Linux.

• Conducted data analysis and research for a CRM database.
• Demonstrated proficiency in data entry, data cleaning, and data research.
• Acquired skills in Internet research and data processing.
  

• Verified accuracy of information and sorted information of documents for computer entry.
• Adhered to data integrity and security policies by protecting information.
• Examined data to detect errors and discrepancies.
• Created databases and spreadsheets

Company activity: bakehouse.

• Managed stock by verifying and updating inventory levels.
• Collaborated with staff in planning strategies to achieve distribution targets.
• Served as primary liaison between clients and internal departments.