Maria Magdalena Mihalcea
Dispatch Team Leader
Voluntari
Summary
Excelled in elevating customer satisfaction through meticulous service quality oversight and adept conflict resolution. Proficiency in data analysis and team supervision, coupled with a commitment to confidentiality and detail, significantly enhanced operational efficiency.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Dispatch Team Leader
Global Operation Center (Hyperfy)
10.2020 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Graduation Certificate - Aviation
SHELL TEAM AVIATION
Bucharest, Romania 09.2024 - 09.2024
Master of Science - Quality Control And Food Safety
Politehnica
Bucharest, Romania 10.2020 - 07.2022
Bachelor of Science - Chemical Engineering
Politehnica
Bucharest, Romania 10.2016 - 07.2020
High School Diploma -
Colegiul National Victor Babes
Bucharest, Romania 09.2013 - 07.2016
Skills
Team Supervision
Teamwork and Collaboration
Problem-Solving
Client Support
Staff Training
Attention to Detail
Multitasking
Data Analysis
Certification
Cabin crew certificate
Timeline
Cabin crew certificate
10-2024
Graduation Certificate - Aviation
SHELL TEAM AVIATION
09.2024 - 09.2024
Psychopedagogical module, level 2
07-2022
Dispatch Team Leader
Global Operation Center (Hyperfy)
10.2020 - Current
Master of Science - Quality Control And Food Safety
Politehnica
10.2020 - 07.2022
Psychopedagogical module, level 1
07-2020
Bachelor of Science - Chemical Engineering
Politehnica
10.2016 - 07.2020
High School Diploma -
Colegiul National Victor Babes
09.2013 - 07.2016
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