Maria Mădălina Verdeș
Onești,Bacau
Summary
Dedicated professional with expertise in customer relationship management and conflict resolution, adept at enhancing brand reputation through effective team collaboration. Strong time management skills and cultural awareness, ensuring seamless interactions in diverse environments. Committed to leveraging these competencies to drive organisational success and foster positive client experiences.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Content Moderator- Spanish
Teleperformance
Brașov
11.2024 - Current
- Ensured safe user experience by promptly responding to flagged content reports.
- Participated in regular training sessions to stay informed about latest internet trends.
- Collaborated with team members to establish effective moderation policies.
Content Moderator- Italian
Teleperformance
Brașov
12.2023 - 06.2024
- Made impartial decisions regarding content violations, exercising objective judgment across all decisions.
- Upheld brand reputation for safety by consistently monitoring and moderating online discussions.
Coffee barista
Starbucks Coffee
Brașov
11.2022 - 03.2023
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Maintained clean, hygienic workstation for enhanced food environment.
- Enhanced customer satisfaction by providing efficient, friendly service.
Education
Forest Engineer - Forestry
Transilvania University
Brașov 10.2018 - 07.2024
Skills
- Customer relationship management
- Conflict resolution
- Brand reputation management
- Team collaboration
- Time management
- Culturally aware
Languages
Italian
Native
English
Fluent
Spanish
Advanced
Timeline
Content Moderator- Spanish
Teleperformance
11.2024 - Current
Content Moderator- Italian
Teleperformance
12.2023 - 06.2024
Coffee barista
Starbucks Coffee
11.2022 - 03.2023
Forest Engineer - Forestry
Transilvania University
10.2018 - 07.2024
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Noluthando Palesa GxowaNoluthando Palesa Gxowa
Customer Service Executive at TeleperformanceCustomer Service Executive at Teleperformance
Shankorien DavisShankorien Davis
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Alexandros BaxevanoglouAlexandros Baxevanoglou
Operations Supervisor at TeleperformanceOperations Supervisor at Teleperformance
Pille-Riin KriisaPille-Riin Kriisa
AP Accountant - Remote at Testlio IncAP Accountant - Remote at Testlio Inc