Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Maria Mădălina Verdeș

Maria Mădălina Verdeș

Onești,Bacau

Summary

Dedicated professional with expertise in customer relationship management and conflict resolution, adept at enhancing brand reputation through effective team collaboration. Strong time management skills and cultural awareness, ensuring seamless interactions in diverse environments. Committed to leveraging these competencies to drive organisational success and foster positive client experiences.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Content Moderator- Spanish

Teleperformance
Brașov
11.2024 - Current
  • Ensured safe user experience by promptly responding to flagged content reports.
  • Participated in regular training sessions to stay informed about latest internet trends.
  • Collaborated with team members to establish effective moderation policies.

Content Moderator- Italian

Teleperformance
Brașov
12.2023 - 06.2024
  • Made impartial decisions regarding content violations, exercising objective judgment across all decisions.
  • Upheld brand reputation for safety by consistently monitoring and moderating online discussions.

Coffee barista

Starbucks Coffee
Brașov
11.2022 - 03.2023
  • Adapted quickly to high-pressure situations, ensuring prompt service delivery.
  • Maintained clean, hygienic workstation for enhanced food environment.
  • Enhanced customer satisfaction by providing efficient, friendly service.


Education

Forest Engineer - Forestry

Transilvania University
Brașov
10.2018 - 07.2024

Skills

  • Customer relationship management
  • Conflict resolution
  • Brand reputation management
  • Team collaboration
  • Time management
  • Culturally aware

Languages

Italian
Native
English
Fluent
Spanish
Advanced

Timeline

Content Moderator- Spanish

Teleperformance
11.2024 - Current

Content Moderator- Italian

Teleperformance
12.2023 - 06.2024

Coffee barista

Starbucks Coffee
11.2022 - 03.2023

Forest Engineer - Forestry

Transilvania University
10.2018 - 07.2024
Maria Mădălina Verdeș