Marian Ivanescu
Bucharest
Summary
With over six years of experience in the procurement field, I am a dedicated and motivated professional, colleague and leader committed to delivering excellence and value to clients and stakeholders. I possess strong expertise in workflow development, operational efficiency, and stakeholder engagement, and I thrive in collaborating with diverse, cross-functional teams to achieve optimal outcomes.
My responsibilities include monitoring client performance, evaluating client feedback, improving service quality, and ensuring adherence to client contracts and policies. Additionally, I maintain regular communication with key business stakeholders to understand their strategic direction, business requirements, objectives, and priorities.
In my role, I utilize skills such as effective, workflow development, stakeholder engagement, operational efficiency, and coaching.
In recent years, I have received the Top Talent award, contributed to the creation of SOPs and WIs, successfully completed and delivered our main client’s backlog project, actively managed our main client’s remediation project, all while consistently delivering day-to-day activities.
Overview
16
16
years of professional experience
Work History
Sourcing Operation Support Senior Consultant
Chain IQ
10.2023 - Current
- ORI Remediation Project
- Building positive, long-term relationships with the client and the supplier’s stakeholders;
- Supplier evaluation and bid analysis – provide input and recommendations;
- Adhering to the client’s corporate standards, including using the defined sourcing tools and processes in the delivery of sourcing initiatives;
- Supporting the Strategic Sourcers and the Sourcing organisation with tracking and recording the sourcing initiative and the contract in the sourcing and contracting tools;
- Ensuring the functional KPIs, SLAs and other performance objectives are met;
- Support and run RFx, eAuction – create and manage the event in the e-sourcing tool;
- Identifying ways to improve the related business-as-usual processes – including the development of standard templates and operating procedures;
- Onboarding trainings – client specific;
- Coaching/mentoring abilities for new joiners;
- Ability to be deputy for Line Manager when Line Manager is on leave;
- Assist Strategic Sourcers on any question related to contracting process;
- Ability to support multi-category;
- Ability to improve company’s efficiency by implementing new ways of working and finding solutions to improve existing ones;
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Sourcing Operations Support Consultant
Chain IQ
04.2022 - 10.2023
- ORI Backlog Closure Project
- Building positive, long-term relationships with the client and the supplier’s stakeholders;
- Supplier evaluation and bid analysis – provide input and recommendations;
- Adhering to the client’s corporate standards, including using the defined sourcing tools and processes in the delivery of sourcing initiatives;
- Supporting the Strategic Sourcers and the Sourcing organisation with tracking and recording the sourcing initiative and the contract in the sourcing and contracting tools;
- Ensuring the functional KPIs, SLAs and other performance objectives are met;
- Support and run RFx, eAuction – create and manage the event in the e-sourcing tool;
- Identifying ways to improve the related business-as-usual processes – including the development of standard templates and operating procedures;
Procurement Operations & Client Service Desk
Chain IQ
05.2021 - 04.2022
- Supporting the Head of Operational Procurement & Client Service Desk and Regional Operational Procurement & Client Service Desk Team Leads to challenge onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities Service delivery;
- Providing first-level support for internal business partners, external procurement partners, and third-party providers in line with agreed SLAs, OLAs, and KPIs, including response and resolution times;
- Handling, maintaining, and documenting client requests, queries, and resolutions through the ticketing solution against a defined service catalogue;
- Maintaining knowledge management systems and client education materials (e.g., ‘how to’ guides) to ensure ongoing efficiency and effectiveness of processes and client satisfaction;
- Managing day-to-day operational processes and supporting relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g., supplier onboarding, catalogue management/maintenance, other master data management/maintenance, help desk queries (voice and written), PR/PO processing and assistance);
- Ensuring optimized and compliant use of defined procurement processes, platforms, and channels through continuous improvement (supported by in-house process excellence resources), end-user education, P2P platform roll-out/expansion/enhancement (including data/gap analysis, testing, end-user training, and change management);
- Providing expert input across a range of P2P process and system issues, solutions, and strategies as required, e.g., to support existing client service expansion/enhancement or new client integration/implementation;
- Ensuring functional KPIs and SLAs;
Procurement Coordinator Operations Specialist
DXC Technology
05.2018 - 05.2021
- Leading Like A Champion Award - August 2018
- Leading Like A Champion Award - November 2019
- Savings Award May 2019
- Microsoft MINT Project 2020
- Subject matter expert in procurement processes, systems and strategies;
- Coordinator & responsible for a correct placement and fulfilment of POs – RFQ, RFI, PO submission activities;
- Coordinating POs expense approval – direct engagement with Directors & SVPs;
- Coordinating POs amendment requests – adding funds to POs; changing financial data; POs & WBS (financial structures) closure; correcting G/L (general ledger) codes etc.;
- Coordinating EMEA’s deliveries – follow-up & escalate orders status (direct engagement with suppliers);
- Customer support and issue resolution for finance related queries / follow up on all overdue payments;
- Analyze and negotiate offers for all purchases < $ 100 K;
- Strong collaboration with Asset Management team to ensure proper recording of purchased assets;
- Vendor data management;
- Recommend opportunities to reduce product cost, improve specific processes;
- Identifying and helping the development of new suppliers;
- Collaborating with teams to maintain and enhance the current business objectives, such as cost management;
- Responsible for managing the planning and aquisition of assigned commodities, according to requirements;
- Issuing quote requests, raising pre-requisites and purchase orders, expediting suppliers and ADL to ensure on-time deliveries;
Customer Care Representative
Huawei Technologies
11.2016 - 05.2018
- Team Leader CCR (October 2017 – May 2018)
- Identifying process errors and implementing appropriate solutions;
- Organizing spare parts deliveries in accordance with the customer’s contractual SLA and providing delivery information to the customer;
- Utilizing work-specific tools;
- Escalating issues to higher management levels;
- Creating problem tickets and dispatching them to the corresponding engineer (CSE) based on product line and network element type;
- Conducting ticket surveys to assess customer satisfaction levels;
- Arranging domestic and international logistics for the spare parts service within the European region;
- Performing regular service analysis and reporting to the customer;
Sales Manager
ARY'S FASHION
09.2008 - 11.2016
- Customer service and customer care;
- Movements and delivery process;
- Coordination and merchandising;
- Till operation;
- Primary accountancy activities;
Education
Bachelor of Sociology - Sociology
University of Bucharest
2012
Skills
- Data Analysis
- Project Management
- Communication
- Leadership
- Teamwork
- Time Management
- Customer Service and client centricity
- Ability to communicate to large audiences
- Strong knowledge within MSO Office
Languages
Romanian
First Language
English
Proficient
C2
Platforms
- Ariba
- SAP
- Logistics Platform
- Snow
- Power BI
Hobbies and interests
- Traveling
- Hiking
- Gaming
- DIY Projects
- Woodworking
Timeline
Sourcing Operation Support Senior Consultant
Chain IQ
10.2023 - Current
Sourcing Operations Support Consultant
Chain IQ
04.2022 - 10.2023
Procurement Operations & Client Service Desk
Chain IQ
05.2021 - 04.2022
Procurement Coordinator Operations Specialist
DXC Technology
05.2018 - 05.2021
Customer Care Representative
Huawei Technologies
11.2016 - 05.2018
Sales Manager
ARY'S FASHION
09.2008 - 11.2016
Bachelor of Sociology - Sociology
University of Bucharest
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