MARIAN MIRCEA
Mangalia
Summary
With a proven track record at DAMMAR AUTOGRUP, I leveraged automotive diagnostics and teamwork to enhance service quality and customer satisfaction. Skilled in computer applications and customer relationship management, I significantly improved operational efficiency and team productivity, embodying a blend of analytical thinking and a positive attitude.
Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Automotive Service Manager
DAMMAR AUTOGRUP
06.2009 - 06.2024
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- If the situation demand , sometimes , directly involved in replaced damaged, missing, or defective parts with new and refurbished components.
- Established strong relationships with suppliers, securing favorable pricing for parts and materials.
Automotive Parts Specialist
DAMMAR AUTOGRUP
02.2006 - 06.2009
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
Automotive Parts Specialist
PANEURO TRADING
09.2000 - 02.2006
- Issued parts to technicians to complete customers' repairs.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
Automotive Mechanic
GENERAL AUTO TRADING
09.1996 - 08.2000
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
High School Diploma -
Skills
- Computer skills
- Work Planning and Prioritization
- Customer relationship management
- Analytical thinking
- Quality control
- MS office
- Automotive diagnostics
- Quality standards
- Positive attitude
- Teamwork and collaboration
- Attention to detail
Languages
Romanian
Native language
English
Upper intermediate
B2
French
Upper intermediate
B2
Italian
Elementary
A2
Timeline
Automotive Service Manager - DAMMAR AUTOGRUP
06.2009 - 06.2024
Automotive Parts Specialist - DAMMAR AUTOGRUP
02.2006 - 06.2009
Automotive Parts Specialist - PANEURO TRADING
09.2000 - 02.2006
Automotive Mechanic - GENERAL AUTO TRADING
09.1996 - 08.2000
NAVROM INDUSTRIAL HIGH SCHOOL - High School Diploma,
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