Overview
Work History
Education
Skills
Timeline
Generic
Mariana Bocu

Mariana Bocu

Sales Manager
Bucharest,B

Overview

8
8
years of professional experience
2
2
Languages

Work History

Sales Manager

Urban Cars Dealer SRL
01.2020 - Current
  • Greet and assist guests to identify their vehicle needs - premium an luxury brands ( Bentley, Porsche, Lamborghini, Mercedes-Benz, etc).
  • Explain and review the features of guest vehicles before and after purchase;
  • Complete necessary vehicle sale paperwork with accuracy;
  • Research available vehicles and relevant products;
  • Keeping abreast of new features and available accessories, and translate their benefit to guests;
  • Maintain a high level of customer satisfaction;
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Business Administrator

Urban Cars Dealer SRL
04.2020 - Current
  • Plan strategies for streamlining and improving business operations
  • Handle business finances and plan the budget with the help of finance and accounting leaders and team members
  • Oversee marketing and promotions for a company’s products and services, collaborating with marketing, advertising and public relations teams
  • Negotiate vendor contracts to identify cost-saving opportunities
  • Reduced operational costs for the department through effective budget planning and resource allocation.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Negotiated and executed contracts on behalf of department.
  • Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Developed monthly reports.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Managed day-to-day development issues.
  • Contributed to economic success by participating in budgeting process.
  • Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
  • Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
  • Conducted market research to identify industry trends and competitor strategies, informing business decisions accordingly.
  • Facilitated smooth communication between departments during times of organizational change or restructuring.
  • Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.

Office Manager

Urban Cars Dealer SRL
07.2018 - 01.2020
  • Serve as the point person for office manager duties including:Maintenance
    Mailing
    Supplies
    Equipment
    Bills
    Errands
    Shopping
  • Schedule meetings and appointments
  • Organize the office layout and order stationery and equipment
  • Maintain the office condition and arrange necessary repairs
  • Partner with HR to update and maintain office policies as necessary
  • Organize office operations and procedures
  • Coordinate with IT department on all office equipment
  • Ensure that all items are invoiced and paid on time
  • Manage contract and price negotiations with office vendors, service providers and office lease
  • Manage office G&A budget, ensure accurate and timely reporting
  • Provide general support to visitors
  • Assist in the onboarding process for new hires
  • Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
  • Liaise with facility management vendors, including cleaning, catering and security services
  • Plan in-house or off-site activities, like parties, celebrations and conferences
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Assistant Manager

Redeko Home & Horeca SRL
10.2016 - 11.2017
  • Schedule and coordinate meetings.
  • Conduct employee performance reviews.
  • Develop good customer relationships.
  • Participate in recruitment and dismissal processes.
  • Smooth out problems within the workplace.
  • Address employee and customer concerns.
  • Develop strategies for better workplace efficiency and goal achievement.
  • Email and phone correspondence.
  • Liaise between managers, customers and employees.
  • Provide direction to staff.
  • Monitor spending patterns and budget.
  • Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
  • Troubleshoot POS system.
  • Support ongoing learning and development of team members.
  • Help create and foster a respectful and inclusive team environment.

Education

No Degree - International Relations

National School of Politics And Administration
Bucharest, Romania
04.2001 -

High School Diploma -

Colegiul National Unirea
Focsani
04.2001 -

Skills

  • Databases
  • Effective Communication
  • Team recruiting
  • Conflict Resolution
  • Eye for detail
  • Marketing strategy
  • Company event coordination
  • Identifying best practices
  • Sales management
  • Negotiation
  • Conflict Mediation
  • Microsoft Office Suite
  • Financial Reporting
  • Managing multiple projects
  • Team Collaboration
  • Administrative Management
  • Business Correspondence
  • Work Planning and Prioritization
  • Analytical Skills
  • Strategic Planning
  • Microsoft Office
  • Company Representation
  • Multitasking
  • Interpersonal Communication
  • Time management abilities
  • Multitasking Abilities

Timeline

Business Administrator

Urban Cars Dealer SRL
04.2020 - Current

Sales Manager

Urban Cars Dealer SRL
01.2020 - Current

Office Manager

Urban Cars Dealer SRL
07.2018 - 01.2020

Assistant Manager

Redeko Home & Horeca SRL
10.2016 - 11.2017

No Degree - International Relations

National School of Politics And Administration
04.2001 -

High School Diploma -

Colegiul National Unirea
04.2001 -

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Mariana BocuSales Manager