Loredana - Mariana Andronic

• Reviewed and analyzed user-generated content (texts, images, videos, etc.) for compliance with community guidelines and company policies.
• Assisted in the onboarding process for new content moderators, providing guidance on company policies, content review procedures, and moderation tools.
• Consistently met and exceeded the key performance indicators (KPIs) set by the client, ensuring high efficiency and quality in content moderation.
• Maintained a high level of accuracy and attention to detail in each case reviewed, ensuring compliance with client requirements and company policies.

Key Responsibilities:

• Led and managed all business operations, ensuring smooth day-to-day functioning.
• Oversaw inventory, purchasing, and supplier negotiations to maintain stock efficiency.
• Provided excellent customer service and resolved issues to ensure customer satisfaction.
• Developed and implemented strategies to improve sales and operational efficiency.
• Managed financial tasks, including budgeting, cost control, and revenue tracking.

• Communicated product information to customers, driving informed purchases.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Coordinated with team members for smooth shift transitions.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Handled currency payments, secured funds in register and prepared deposits at end of day.

• Maintained a clean and organised bar, enhancing customer satisfaction.
• Recommended drinks to customers, increasing overall sales.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Completed end-of-day cleanup to reset bar for next day.

• Offered technical support, leading to enhanced user experience.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Listened actively to offer accurate information and best solution to their needs.

• Established rapport with interviewees by demonstrating professionalism and empathy.
• Conducted face-to-face interviews with selected individuals for data gathering purposes.
• Coordinated with team members to manage large scale survey projects efficiently.