Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marinela Aneculaesei

Nijmegen

Summary

Dynamic and results-driven professional with extensive experience in customer service, IT support, sales, and operational management across healthcare, food production, and retail sectors. Known for exceeding performance targets, streamlining workflows, and delivering exceptional user satisfaction, I bring a proactive, solution-focused approach to every role.

With a foundation in healthcare volunteering, I’ve honed empathy and crisis management skills, particularly in mental health advocacy. My ability to bridge technical and non-technical communication has been pivotal in resolving complex issues efficiently. Fluent in Romanian, with working knowledge of English and Korean, I excel in connecting with diverse clients and colleagues.

Committed to continuous improvement and professional growth, I’m eager to contribute to a forward-thinking organization where my adaptability, attention to detail, and results-driven mindset can create measurable impact.

Overview

4
4
years of professional experience

Work History

Operator

What's cooking
06.2023 - 01.2025
  • Production Optimisation: Streamlined food production workflows, achieving daily output targets with reduced downtime.
  • Quality Assurance & Compliance: Conducted regular inspections and adhered to HACCP standards, ensuring top-quality product output.
  • Team Training & Collaboration: Trained new staff on safety protocols and machinery, fostering a collaborative environment for smooth operations.

IT Service Desk Analyst

Capgemini
02.2022 - 05.2023
  • Technical Troubleshooting: Resolved complex hardware and software issues for end-users, achieving a 95% first-contact resolution rate.
  • Ticket Management: Managed and closed support tickets efficiently using ServiceNow, improving response times by 30%.
  • Customer Communication: Translated technical issues into simple terms for clients, enhancing client satisfaction and issue resolution speed.

Life Insurance Agent / Life Insurance Advisor

Metropolitan life
01.2021 - 02.2022
  • Sales and Client Management: Surpassed monthly sales targets by 20% through effective prospecting, needs analysis, and consultative selling, building trust with clients.
  • Product Expertise: Advised clients on term life, whole life, and universal life policies, tailoring coverage recommendations to individual financial situations.
  • Regulatory Compliance: Ensured all policy transactions adhered to insurance regulations and industry standards, reducing audit findings to zero

Education

Bachelor of Science - Medical, General Nurse and Health Care

Postliceala Grigore Gica Voda iasi
Iasi, Romania
2021

Skills

  • Customer Service Excellence: Proven ability to provide high-quality service, enhance client satisfaction, and maintain long-term client relationships
  • Operational Management: Skilled in overseeing production processes, inventory control, and quality assurance to meet organizational standards
  • Technical Troubleshooting: Expertise in hardware and software problem-solving, including remote support and ticketing systems (ServiceNow, Jira)
  • Team Leadership: Experienced in training and managing teams to drive performance, ensure compliance, and foster a positive work environment
  • Teamwork and collaboration
  • Valid Driver's license

Accomplishments

    Volunteering as a Nurse in a Mental-Health Hospital

  • Patient Advocacy: Empowered patients by educating them on mental health and advocating for their treatment needs in multidisciplinary meetings.
  • Therapeutic Activities: Organized and led group therapy and art sessions, improving patient engagement and emotional well-being.
  • Crisis Management: De-escalated crisis situations, reducing the need for physical interventions and contributing to a safer environment.

Languages

Romanian
First Language
English
Advanced
C1
Korean
Elementary
A2

Timeline

Operator

What's cooking
06.2023 - 01.2025

IT Service Desk Analyst

Capgemini
02.2022 - 05.2023

Life Insurance Agent / Life Insurance Advisor

Metropolitan life
01.2021 - 02.2022

Bachelor of Science - Medical, General Nurse and Health Care

Postliceala Grigore Gica Voda iasi
Marinela Aneculaesei