Mario-Ioan David

Coordinate internal and external teams while actively contributing to the development of the KBoosting platform, focusing on enhancing user experience and operational efficiency.

• Designed and implemented website UI/UX as part of the redesign process.
• Coordinated cross-functional teams (external development and internal staff) to deliver digital projects on time, enhancing project efficiency, collaboration, and quality.
• Tested functionality and visuals, providing feedback and solutions for frontend and backend to ensure high visual and functional quality.
• Trained junior team members on best practices fostering a culture of continuous improvement and learning.
• Managed internal team: optimized workflows, templates for pages, tutorials, and training sessions, increasing efficiency and reducing human errors.
• Clarified roles and responsibilities through well-defined job descriptions and tracked performance with KPIs, enabling data-driven evaluation and continuous team improvement.
• Increased internal team efficiency by 70% through workflow standardization, clear processes, and targeted training.
• Conducted competitive analysis to identify market trends, best practices in digital marketing.
• Managed email marketing campaigns from conception through execution, driving higher open rates and click-through rates than industry benchmarks.
• Results: doubled revenue in the first 3 years and achieved 20% annual profit growth thereafter.

Held multiple responsibilities in website administration and client relationship management, contributing to smooth operations and service delivery.

• Managed product pages, categories, guides, and digital assets, ensuring accurate and high-quality content across the platform.
• Communicated directly with clients and suppliers, handling inquiries, negotiations, and ensuring on-time service delivery.
• Tested services and digital assets to maintain quality standards and optimize user experience.
• Spearheaded strategic negotiations with vendors, optimizing contract terms to enhance overall cost efficiency and reliability.
• Supported commercial campaigns and marketing strategies, contributing to business growth and client engagement.

Contributed to quality and operations support within the manufacturing department, streamlining workflows, improving reporting accuracy, and enabling timely resolution of production issues.

• Developed an automated spreadsheet using Excel, macros, and VBA to calculate production capacity, workforce allocation, and production time for each line; reduced manual calculation time from 1 day to instant at a click, adopted across multiple departments.
• Implemented 5S and optimized workflow in the analysis area, improving efficiency by 50% through faster access to part numbers and organized reporting.
• Centralized data on parts passing through analysis, tracked recurring errors, and delegated issues to responsible departments for corrective actions.
• Participated in FMEA, 8D, and Ishikawa analyses for root cause identification, tracked recurring errors, and delegated corrective actions to responsible departments.
• Supported and participated in client meetings, reporting scrap causes and ensuring timely resolution of quality issues.
• Streamlined reporting processes for department managers, enabling faster decision-making and improved operational transparency.

• Gained hands-on experience with Catia V5, learning the structure and components of shock absorbers.
• Worked on technical drawings to identify and resolve errors, as well as implement minor design modifications.
• Contributed to the preparation of technical documentation for ongoing projects, supporting colleagues and project delivery.