Tennis, cycling, travelling, cooking
Hi, I’m
Marius Catana
Project Delivery Manager
Bucharest,B
Summary
Strong in operational excellence and team development, my focus is on streamlining processes and enhancing customer satisfaction. My mission is to drive efficiency aligned with clients' goals by fostering a collaborative environment that empowers the team to achieve excellence. I bring diverse perspectives and experiences that resonate deeply with CGS's commitment to innovation and service quality. Seeking to transition into a new field where these transferrable skills can drive success and innovation.
Overview
16
years of professional experience
8
years of post-secondary education
Work History
Computer Generated Solutions CGS
Project Delivery Manager
01.2024 - Current
Job overview
- Since January 2024, my role as Project Delivery Manager has centered on optimizing productivity and ensuring seamless operations
- I've successfully managed a major partnership with Verizon, aligning service delivery with their objectives
- My hands-on approach in managing team dynamics, prioritizing work, and driving process efficiency stems from my previous role as Senior Team Lead, where I honed my skills in maximizing team performance and productivity
Computer Generated Solutions CGS
Senior Team Leader for Verizon
11.2020 - Current
Job overview
- Developing innovations to achieve and surpass our targets
- Organizing weekly performance review, profitability analyses and assessment
- Mobilization of team for performance, market surveys and for business opportunities
- Took ownership of customer issue by seeking resolutions to ensure customer satisfaction
- Effectively communicate by clearly sharing ideas to increase the customer service centre assets
- Served as a key source for knowledge of company policies and procedures for customers and peers
- Co-managed and trained/coached individual performance and assisted in the development of people by setting clear expectations, creating actionable development plans, provided timely coaching and detailed feedback to achieve results
- Participated in weekly and monthly business reviews
Computer Generated Solutions CGS
Team Leader for Dell Financial Services
06.2017 - 11.2020
Job overview
- Sustained working relations with external vendors and partners by establishing key procedures based on weekly strategic planning meetings and negotiation
- Drove improvement in departmental quality monitoring with promotion of learning and self development
- Oversee all activities within the team, decide how to approach tasks and develop a plan to accomplish them
- Distribute information to team members and stakeholders
- Keep track of and structuring various tasks, employees and documents
- Set clear team goals
- Provide support to the team members by identifying suspicious activity through information escalated from management, understand complex financial procedures; collaborate with the management and team members to ensure proper communication of various process changes/ recommendations
- Discover training needs and providing coaching
- Recognize high performance and rewarding accomplishments
- Monitor team performance and report on metrics
- Listen to team members feedback and resolve any issues or conflict
- Own team’s hiring and performance
Computer Generated Solutions CGS
Subject Matter Expert for Dell Financial Services
10.2016 - 06.2017
Job overview
- Identifying opportunities for improvement and efficiency, analyzing performance and profile test results
- Training and sustaining the new members of the team
- Conducting regularly maintenance checking to ensure good conditions in production
Computer Generated Solutions CGS
Channel Operations Specialist for Dell Financial Services
11.2015 - 09.2016
Job overview
- Responsible for all the activities that involve understanding of a particular process, function, technology, machine, material or type of equipment with applicable regulatory requirements within the Channel Operations departments
- Provide client support, respond to client inquiries, communicate with sales team to gather and document technical product and contract requirements; track time involvement with each client’s portfolio in our activity software and ensure timely tracking of the deal status
- Taken into consideration that these responsibilities require the ability to work both independently and in team, to accomplish goals – for example: more efficient workflow by looking at ways to reduce waste and increase efficiency - when implementing improvements on the activities, I can say that I am constantly developing my communication and analytical skills, creativity, patience, flexibility
Romanian Court of Accounts - Audit Authority
Consultant/ Director of coordination for the Vice-President of the Institution
02.2011 - 09.2015
Job overview
- The main responsibility was to coordinate the daily activities, to manage the vice-president’s daily schedule, to follow up all the vice-president’s tasks to the authorities responsible for the management and implementation of the above mentioned funds: Agriculture, Rural Development and Fisheries Funds, European Social Fund and other funds; coordinate meetings between the vice-president and the European Members; created presentations, reports, diagrams, flow charts, data analysis, and similar documents related to projects; performed other duties as assigned
- The skills that I gained within the department are the following: customer service orientation, data entry skills, verbal communication, building relationships, problem solving, detail oriented, ability to work accurately and independently within the shortest possible time, the ability to articulate risk scenarios
Cetelem IFN SA
Credit Collector, Accounts Receivable department
03.2010 - 01.2011
Job overview
- The main responsibilities were the following: interact with external customers by phone or e-mail, in order to obtain accounts receivable and to maintain low aged balances; convince debtors to pay their overdue bills issued; contribute to the development and maintenance of a good business relationship with the customers; ensure coordination of all credit decisions and collection strategies with appropriate program managers, sales and legal departments; agree and negotiate payment plans with customers
Cosmote Romanian Mobile Telecommunications
Collection Officer
04.2009 - 01.2010
Job overview
- Monitoring accounts, analysis of network activity accounts for each client, inform customers about the value, content, date and time of payment of bills, negotiating terms and conditions of payment, reporting
Education
University of Craiova, Faculty of Economics and Business Administration
Bachelor's Degree from Economic Technology
01.2004 - 01.2008
University Overview
Business communication, Technology, Economics, Computer Design, Operating systems, Assembly programming, Software Engineering, Programming evaluated languages
„Ioniţă Asan” National College
High School Diploma from Mathematics and Computer Programming
01.2000 - 01.2004
Skills
Cross-functional coordination
Accomplishments
- Ensured high-quality service delivery by managing operational performance and aligning with business objectives
- Achieved a 20% increase in productivity by completing process optimization initiatives with accuracy and efficiency.
- Supervising a team of 10 team leaders and 25 support coaches, ensuring operational excellence and staff development.
- Improved customer satisfaction ratings by 15% by implementing targeted coaching programs and refining service protocols.
- Monitored and analyzed service metrics, ensuring compliance with SLAs and KPIs
- Implemented process improvements that resulted in 10% increase in service efficiency and reduced operational costs
- Collaborated with cross-functional teams to drive continuous service enhancements and meet business goals
Skills And Competences
Advanced, Teamwork, time-efficient, effective communication, establishing good working relationships., Ability to work under pressure, result-oriented, organizational spirit, adaptability.
Personal Information
- Date of Birth: 10/27/85
- Gender: Male
- Nationality: Romanian
Desired Employment - Field
With a strong foundation in operational excellence and team development, my focus is on streamlining processes and enhancing customer satisfaction. My mission is to drive efficiency that aligns with our clients' goals by fostering a collaborative environment that empowers my team to achieve excellence. I bring diverse perspectives and experiences that resonate deeply with market's commitment to innovation and service quality.
Interests
Timeline
Project Delivery Manager
Computer Generated Solutions CGS
01.2024 - Current
Senior Team Leader for Verizon
Computer Generated Solutions CGS
11.2020 - Current
Team Leader for Dell Financial Services
Computer Generated Solutions CGS
06.2017 - 11.2020
Subject Matter Expert for Dell Financial Services
Computer Generated Solutions CGS
10.2016 - 06.2017
Channel Operations Specialist for Dell Financial Services
Computer Generated Solutions CGS
11.2015 - 09.2016
Consultant/ Director of coordination for the Vice-President of the Institution
Romanian Court of Accounts - Audit Authority
02.2011 - 09.2015
Credit Collector, Accounts Receivable department
Cetelem IFN SA
03.2010 - 01.2011
Collection Officer
Cosmote Romanian Mobile Telecommunications
04.2009 - 01.2010
University of Craiova, Faculty of Economics and Business Administration
Bachelor's Degree from Economic Technology
01.2004 - 01.2008
„Ioniţă Asan” National College
High School Diploma from Mathematics and Computer Programming
01.2000 - 01.2004
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