Marton Horatiu
Târgu Mureș
Summary
Dynamic entrepreneur with a proven track record in small business operations and customer relations, having successfully founded Crown Coffee To Go. Skilled in strategic planning and financial management, I fostered strong client relationships that drove repeat business and referrals, while enhancing operational efficiency and team performance.
Overview
19
19
years of professional experience
Work History
Owner/Founder
Crown Coffee To Go
10.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Customer Service Personal Banker
Raiffeisen Bank
08.2006 - 03.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Vanzator
Kenvelo Romania
06.2006 - 08.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Auditing, Control And Financial Expertize - Auditing
Dimitrie Cantemir University
Târgu Mureş, Romania06-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Strategic planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Negotiation
- Cost reduction
Languages
English
Bilingual or Proficient (C2)
Timeline
Owner/Founder
Crown Coffee To Go
10.2016 - Current
Customer Service Personal Banker
Raiffeisen Bank
08.2006 - 03.2012
Vanzator
Kenvelo Romania
06.2006 - 08.2006
Auditing, Control And Financial Expertize - Auditing
Dimitrie Cantemir University
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