Matei Lotan
Bartender/Bar Manager
Buzau
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Skilled in maintaining store policies, operating equipment, and collaborating with kitchen staff to deliver exceptional dining experiences. Proficient in resolving customer complaints, managing inventory, and providing knowledgeable recommendations. Adept at working under pressure and demonstrating leadership and management skills. Possess a Bachelor's degree in hotel management and a Certificate in Advanced English, complemented by ongoing MBA studies.
Overview
5
5
years of professional experience
4051
4051
years of post-secondary education
4
4
Languages
Work History
Bar Manager
Teoria Cocktail Bar
Bucharest, Bucuresti
08.2024 - 05.2025
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out the cash register and prepared the cashier's report at the close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Designed special drink and cocktail offerings on a monthly basis as part of seasonal offerings.
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies, providing a 10% improvement over the prior onboarding process.
Bar Supervisor
Hotel Jerome
Aspen, Colorado
06.2023 - 07.2024
- Operated cash registers, credit card machines, and other electronic equipment accurately and efficiently
- Prepare drinks to order
- Provided knowledgeable and friendly recommendations to customers to maximize sales and customer satisfaction
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Poured and prepared mixed drinks for over 100 customers daily.
Bartender/Server
Radisson Blu
Brasov, Brasov
12.2023 - 04.2024
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
Barback
Viceroy Snowmass
06.2021 - 12.2022
- Company Overview: Aspen
- Followed proper food safety protocols to ensure the quality and safety of food served
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Memorize the menu to accurately answer customer inquiries
- Bussed tables, cleared dishes, and reset tables for new guests
- Transported food trays from the kitchen to the dining areas
- Aspen
Bartender
Château Saint-Martin & Spa
Vance, France
05.2022 - 10.2022
- Operated cash registers, credit card machines, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
- Developed an efficient system to ensure all orders are completed accurately and quickly
- Provided knowledgeable and friendly recommendations to customers to maximize sales and customer satisfaction
Bartender
Viceroy Snowmass
Snowmass Village, Colorado
12.2021 - 03.2022
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Operated cash registers and POS systems accurately and efficiently
- Completing the requisition and inventory
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cook
Viceroy Snowmass
Snowmass Village, Colorado
06.2021 - 03.2022
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment
- Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction
- Demonstrated excellent knife skills, resulting in faster food preparation times
- Prepared the food in advance for all the outlets
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Trainee
Relais& Châteaux
Louxembourg, Louxembourg
05.2020 - 10.2020
- Company Overview: Luxembourg
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Worked with the kitchen staff to ensure timely delivery of food orders
- Cleaned and polished silverware, glasses, and other tableware to ensure a pristine dining experience
- Restocked tableware, condiments, and other supplies as needed to ensure orders were quickly and accurately fulfilled
- Luxembourg
Education
MBA - Tourism And Hospitality
Anglia Ruskin University
Cambridge05-2025
Bachelor degree - Hospitality graduate
American Hotel Academy
Brasov, BV 10.2019 - 04.2023
Bachalaurate diploma - Maths and computer science
B.P.Hasdeu
Buzau, BZ 09.2014 - 05.2019
Certificate in Advanced English - 206 C2
Cambridge
Buzau, BZ06.2018
Skills
- Skilled in digital tools and technologies
- Proficient in Microsoft Office
- Effective communication
- Team leadership experience
- Bar operations management
- Client engagement
- Mixology expertise
- Team leadership
- Employee training
- Strong interpersonal skills
- Recipe and menu creation
Interests
Snowboarding
Hiking
Traveling
Music
Chess
Timeline
Bar Manager
Teoria Cocktail Bar
08.2024 - 05.2025
Bartender/Server
Radisson Blu
12.2023 - 04.2024
Bar Supervisor
Hotel Jerome
06.2023 - 07.2024
Bartender
Château Saint-Martin & Spa
05.2022 - 10.2022
Bartender
Viceroy Snowmass
12.2021 - 03.2022
Barback
Viceroy Snowmass
06.2021 - 12.2022
Cook
Viceroy Snowmass
06.2021 - 03.2022
Trainee
Relais& Châteaux
05.2020 - 10.2020
Bachelor degree - Hospitality graduate
American Hotel Academy
10.2019 - 04.2023
Bachalaurate diploma - Maths and computer science
B.P.Hasdeu
09.2014 - 05.2019
MBA - Tourism And Hospitality
Anglia Ruskin University
Certificate in Advanced English - 206 C2
Cambridge
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