Java
Melisa Catrina
IT Management
Constanta
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Community Service Volunteer
Saudi Aramco
Dhahran
11.2021 - 03.2022
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Coordinated services for emergency housing, job and even coordinating.
- Exhibited excellent communications and customer service relations skills.
- Planned and delivered numerous activities and special events.
Assistant Manager/Hostess
L'antica Pizzeria da Michele
Dhahran
12.2021 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Call Center Operator
Telekom Romania
Constanta
06.2021 - 08.2021
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
Accounting Assistant
IAKI Hotel
Constanta
06.2019 - 08.2020
- Reported financial data and updated financial records in ledgers and journals.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Internship Student
IAKI Hotel
Constanta
06.2018 - 08.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Prepared meeting rooms and materials and recorded important information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Education
Bachelor of Science - IT Management
University of New York in Prague (UNYP)
Prague, Czech Republic 09.2020 - 05.2024
High School Diploma -
Carlsbad International School
Karlovy Vary, Czech Republic 08.2017 - 06.2020
Skills
Excellent Communication
Software
Cisco
Programming via terminal
Excel
Certification
Recreation Services Division , Saudi Aramco - Nov 28, March 31
Timeline
Community Championship Volunteer , Saudi Aramco
03-2022
Assistant Manager/Hostess
L'antica Pizzeria da Michele
12.2021 - 04.2022
Community Service Volunteer
Saudi Aramco
11.2021 - 03.2022
Recreation Services Division , Saudi Aramco - Nov 28, March 31
11-2021
Call Center Operator
Telekom Romania
06.2021 - 08.2021
Bachelor of Science - IT Management
University of New York in Prague (UNYP)
09.2020 - 05.2024
Accounting Assistant
IAKI Hotel
06.2019 - 08.2020
Internship Student
IAKI Hotel
06.2018 - 08.2020
High School Diploma -
Carlsbad International School
08.2017 - 06.2020
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