Summary
Overview
Work History
Education
Skills
Webdevelopment
Languages
Timeline
Generic
MELISA IONELA VASILICA

MELISA IONELA VASILICA

SPANISH MODERATOR CONTENT
Iasi,IS

Summary

Multilingual and detail-oriented Customer Support Specialist and Content Moderator with a proven ability to resolve customer inquiries, maintain brand reputation, and ensure adherence to community guidelines in a Spanish-speaking environment. Enthusiastic and results-driven aspiring Full-Stack Developer with a passion for creating user-friendly, high-performing web applications. Currently pursuing a comprehensive Full-Stack Developer course at GoIT Academy, where I have gained a strong foundation in front-end development principles, including HTML, CSS, JavaScript.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

SPANISH MODERATOR

MAJOREL GROUP
01.2023 - Current
  • Reviewed and moderated Spanish video content on the platform to ensure adherence to community policies and guidelines
  • Identified and removed harmful, inappropriate, or illegal content, including hate speech, violence, sexually explicit content, and harassment
  • Made prompt and accurate decisions regarding content moderation while respecting principles of free speech and diversity
  • Collaborated with the global moderation team to identify emerging trends and implement effective moderation policies.

SPANISH CUSTOMER SERVICE

TELUS INTERNATIONAL
11.2021 - 01.2024
  • Provided prompt and empathetic customer support to users via phone and chat
  • Effectively resolved a wide range of users inquiries.
  • De-escalated complex and emotional situations with tact and professionalism, maintaining a positive customer experience.
  • Proactively identified and addressed potential issues to prevent negative experiences.

CUSTOMER SUPPORT BACKOFFICE

WEBHELP
08.2022 - 12.2022
  • Managed the delivery rider recruitment process, from receiving applications to onboarding new hires
  • Effectively communicated with potential and existing riders via phone, email, and online platforms
  • Conducted thorough document verification for new hires, including driver's licenses, criminal background checks, and any other company-specific documents
  • Responded promptly to rider inquiries and concerns regarding the onboarding process.

SPANISH CUSTOMER SERVICE

WEBHELP
8 2020 - 11.2021
  • Received and handled phone calls from Spanish customers regarding deliveries
  • Provided information on order status, deliveries, and return policies
  • Resolved customer issues and complaints with professionalism and empathy
  • Updated internal systems with customer order information and call resolutions
  • Collaborated with the logistics team to ensure prompt and efficient delivery of orders
  • Maintained a high level of customer satisfaction through clear and effective communication.

Education

Spanish Language and Literature -

ALEXANDRU IOAN CUZA UNIVERISTY
10.2018 - 05.2021

FULL STACK DEVELOPER - undefined

GoIT ACADEMY
11.2023 - Current

Skills

Excellent communication

Problem-solving

Teamwork

Proficient in Spanish (written and spoken)

Ability to work independently and as part of a team

Excellent critical analysis and decision-making skills

Positive and detail-oriented attitude

Identified and removed harmful, inappropriate, or illegal content

Made prompt and accurate decisions regarding content moderation

Collaborated with the global moderation team

Provided constructive feedback to content creators

Maintained a safe and positive online environment

Spanish Grammar and Syntax

Spanish Phonetics and Phonology

Spanish Literature Survey

Spanish Culture and Civilization

Advanced Spanish Composition and Conversation

Spanish Translation and InterpretationCustomer Service

Effective Communication

Team Collaboration

Organizational Skills

Active Listening

HTML

CSS

JavaScript

Front-end development principles

Version control systems (Git, GITHUB)

Agile development methodologies

Completed already 32 modules in the full-stack developer course

Developed many web applications using HTML, CSS, and JavaScript

Webdevelopment

True

Languages

English
Spanish

Timeline

FULL STACK DEVELOPER - undefined

GoIT ACADEMY
11.2023 - Current

SPANISH MODERATOR

MAJOREL GROUP
01.2023 - Current

CUSTOMER SUPPORT BACKOFFICE

WEBHELP
08.2022 - 12.2022

SPANISH CUSTOMER SERVICE

TELUS INTERNATIONAL
11.2021 - 01.2024

Spanish Language and Literature -

ALEXANDRU IOAN CUZA UNIVERISTY
10.2018 - 05.2021

SPANISH CUSTOMER SERVICE

WEBHELP
8 2020 - 11.2021

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