Mihaela Alexandra Ioniță

• Checking the studios and the overall work environment
• Explaining procedures correctly and offering practice sessions
• Conducting handover meetings
• Engaging the audience, guiding the game, explaining the rules, and ensuring that both contestants and viewers have an entertaining experience

• Presenting the games with enthusiasm and professionalism
• Explaining the players the rules of the game in a polite manner every time is necessary
• Offering support to players whenever they request
• Offering an attractive environment to all players

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Validation and settlement of prizes

• Scanning, indexing and anonymizing documents

• Conducting telephone interviews based on a questionnaire with pre-set questions, topics for discussion - banking products and services.
• Entering in the system, accurately, the answers received from the respondents;
• Processing, analysis and drafting of research reports