Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mihaela Alexandra Ioniță

Mihaela Alexandra Ioniță

Senior Gameshow Host
Bucharest

Summary

Experienced Gameshow Host with 4 years in the live casino industry, known for consistent performance, reliability, and strong communication skills. Recognized for maintaining high standards on live broadcasts and building positive rapport with both players and colleagues. With a solid background in customer support and operational understanding, I am now seeking to transition into a VIP Supervisor role to contribute to a more strategic level of service and team coordination, while continuing to ensure a smooth and high-quality customer experience.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
6
6
Languages

Work History

Senior Gameshow Host

Arrise powering Pragmatic Play
06.2022 - Current

• Checking the studios and the overall work environment
• Explaining procedures correctly and offering practice sessions
• Conducting handover meetings
• Engaging the audience, guiding the game, explaining the rules, and ensuring that both contestants and viewers have an entertaining experience

TV Presenter

ARRISE powering Pragmatic Play
06.2021 - 05.2022
  • Presenting the games with enthusiasm and professionalism
  • Explaining the players the rules of the game in a polite manner every time is necessary
  • Offering support to players whenever they request
  • Offering an attractive environment to all players

Call Center Agent

SC BingoMania
02.2021 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Validation and settlement of prizes

Data entry operator

Digital Archiving Solution
08.2020 - 12.2020
  • Scanning, indexing and anonymizing documents

Market research analyst

BRD – Groupe Société Générale
11.2019 - 12.2019
  • Conducting telephone interviews based on a questionnaire with pre-set questions, topics for discussion - banking products and services.
  • Entering in the system, accurately, the answers received from the respondents;
  • Processing, analysis and drafting of research reports

Education

Bachelor of Science - Political Science And Government

Faculty of Political Science, University of Bucharest
Bucharest, Romania
05.2018 - 06.2021

Romanian Baccalaureate -

Grigore Moisil National College
09.2014 - 06.2018

Skills

-Exceptional communication

-Multitasking proficiency

-Detail-oriented

-Team collaboration

-Adaptable to change

-Customer engagement

-Task prioritization

-Verbal and written communication

-Internet, E-mail and Social Media - good command of Microsoft Office tools (Word Excel Power Point and Outlook)

-CRM software

Accomplishments

    2022-Awarded BEST GAMESHOW HOST ,2nd place, recognizing outstanding presentation skills and audience engagement.

    2023-Promoted to Senior Gameshow Host- after consistently delivering high performance and reliability in live shows.

Timeline

Senior Gameshow Host

Arrise powering Pragmatic Play
06.2022 - Current

TV Presenter

ARRISE powering Pragmatic Play
06.2021 - 05.2022

Call Center Agent

SC BingoMania
02.2021 - 05.2021

Data entry operator

Digital Archiving Solution
08.2020 - 12.2020

Market research analyst

BRD – Groupe Société Générale
11.2019 - 12.2019

Bachelor of Science - Political Science And Government

Faculty of Political Science, University of Bucharest
05.2018 - 06.2021

Romanian Baccalaureate -

Grigore Moisil National College
09.2014 - 06.2018
Mihaela Alexandra IonițăSenior Gameshow Host