Mihaela Ghise
Sibiu
Summary
A goal oriented, enthusiastic and highly motivated professional, who thrives under pressure . I am proud of my ability to communicate my ideas clearly and persuasively as an individual or as part of a team and to work very effectively with all stakeholders. I am looking to use my testing and soft skills as an entry level Quality Assurance Analyst, which will allow me to enhance my potential. I am always seeking to expand my knowledge and to gain new skills and expertise to grow as an IT professional.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Manager restaurant
Bliss
09.2018 - Current
Leading and guiding a team of 6 restaurant employees ensuring customer satisfaction and efficient operations.
Scheduling staff shifts and ensuring the proper use of working hours.
Developing comprehensive training materials and programs to ensure excellent customer service.
Comercial worker
Lidl
08.2018 - 09.2018
Assistant manager
Premier Restaurants Romania
11.2008 - 07.2018
Managing the day-to-day operations of a restaurant with up to 15 employees.
Training and instructing the staff members in terms of customer service, sales techniques, and product knowledge.
Communicating effectively with clients to make sure they were satisfied and to resolve any complaints.
Developing and implementing inventory control systems to ensure smooth operations.
Streamlining operations to increase efficiency and reduce costs.
Education
Software Tester -
SDAcademy
09.2023 - 12.2023
Mathematics-Informatics - undefined
Constantin Brancusi school group
09.2003 - 07.2007
Human resources inspector - undefined
EUROASIA SRL
02.2021 - 03.2021
Skills
Requirements analysisundefined
Coursework
- Basic Shift Management, McDonald's Corporation, 10/01/12, 10/01/12
- Advanced Shift Management, McDonald's Corporation, 06/01/13, 06/01/13
- Effective Management Practices, McDonald's Corporation, 11/01/15, 11/01/15
Soft skills
Communication
Teamwork
Time and task management
Attention to details
Flexibility
Empathy
Timeline
Software Tester -
SDAcademy
09.2023 - 12.2023
Human resources inspector - undefined
EUROASIA SRL
02.2021 - 03.2021
Manager restaurant
Bliss
09.2018 - Current
Comercial worker
Lidl
08.2018 - 09.2018
Assistant manager
Premier Restaurants Romania
11.2008 - 07.2018
Mathematics-Informatics - undefined
Constantin Brancusi school group
09.2003 - 07.2007
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